Manager - Strategy & Performance Transformation FS - Customer Strategy & Transformation

KPMG United Kingdom; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm in London is seeking an experienced Manager for Customer Transformation in Financial Services. You will build and lead teams to implement customer-focused strategies, manage client engagements, and develop transformation roadmaps. Ideal candidates will have experience in product management, strong project management skills, and the ability to drive end-to-end projects. This role offers flexible working options across the UK.

Benefits

Flexible working options

Career development opportunities

Inclusive culture

Qualifications

• Experience in product management or consulting with a track record of client engagements.
• Strong understanding of agile methodologies in product development.
• Proven ability to lead end-to-end projects.

Responsibilities

• Build and lead teams to deliver customer-centric transformation.
• Shape and develop transformation roadmaps for clients.
• Support business development through relationship building.

Skills

Project management skills

Creative problem-solving

Attention to detail and communication

People management

Job description

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Job description

Manager - Customer Transformation - Financial Services

Strategy & Performance Transformation

Base location: London

Why join KPMG as a Manager - Customer Transformation?

KPMG's Customer Transformation team within the Strategy & Performance Transformation practice is seeking exceptional candidates for a client-facing Manager role, with a focus on Financial Services (preferably Banking or Insurance) and experience in customer transformation programs.

What will you be doing?

This role involves building and leading teams to deliver customer-centric transformation, focusing on the front office, and integrating sales, service, and marketing capabilities to create seamless customer experiences. The successful candidate will leverage capabilities and solutions from across KPMG to understand client business problems and design, implement, and scale relevant solutions.

Key responsibilities include:

• Building strong, trusted advisor relationships with clients and establishing yourself as a key contact on engagements.
• Managing smaller projects and significant elements of larger engagements.
• Shaping and developing transformation roadmaps and change portfolios for clients.
• Coordinating the preparation of deliverables across multiple workstreams.
• Contributing to thought leadership and knowledge management activities.
• Ensuring projects are effectively scoped, managed, and delivered on time and within budget and risk frameworks.
• Designing future operating models.
• Developing business cases and tracking benefits to demonstrate commercial value.
• Leading the development of client solutions to sales and service challenges.
• Supporting business development through relationship building and opportunity shaping.
• Drawing insights from projects to develop tailored propositions and engaging clients with these value propositions.
• Focusing on generating value through customer initiatives with measurable results.
• Supporting go-to-market strategies within industry sectors.
• Building and maintaining internal networks and practice groups.
• Managing ambiguity and adapting to changing client demands.
• Adhering to risk management frameworks.
• Providing coaching and feedback to team members.
• Leading practice development initiatives.

What will you need to do it?

Successful candidates will demonstrate:

• Experience in product management, consulting, or transformation, with a record of delivering client engagements, contributing to business development, and managing teams.
• Experience with customer-centric transformation or strategic propositions.
• Proven ability to lead end-to-end projects and teams.
• Effectiveness in managing complex assignments, priorities, and stakeholders.

Expertise/Technical role requirements

• Experience in digital transformation.
• Strong understanding of agile methodologies in product development and organizational change.
• Experience leading connected consulting programs involving multiple teams outside of Customer functions.

Skills

• Strong project management skills across large, cross-functional, and/or international programs.
• Ability to facilitate workshops and extract insights from client SMEs.
• Knowledge of human-centered design and design thinking.
• Creative problem-solving skills and comfort working in ambiguous environments.
• People management capabilities.
• Attention to detail and excellent communication skills.
• Commercial awareness and quick issue identification.
• Ability to work independently and under time pressure.
• Leadership in developing and mentoring team members.

Additional skills / Extras

• Knowledge of innovation, segmentation, and technology approaches.
• Experience in solution development from ideation to delivery based on current technologies.

Locations

We are open to candidates across the UK, with core hubs in:

• London Canary Wharf

Flexible working options available, including office, remote, part-time, and flexible hours. Please discuss your needs with our team.

Find out more

Explore our divisions and specialisms:

• Deal Advisory at KPMG: https://kpmg.com/uk/en/home/services/deal-advisory.html
• ESG at KPMG: www.kpmgcareers.co.uk/our-esg-journey/
• About our firm: www.kpmgcareers.co.uk/people-culture/about-our-firm/
• Inclusive culture: www.kpmgcareers.co.uk/people-culture/being-inclusive/
• Workability & Disability Confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support/

For application support, visit:

• Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/
• Interview tips: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/applying-tips/
• KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/
• Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/
• Locations & FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals