Manager - Change - UK&I People Consulting

Ernst & Young; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm in the City of Westminster is seeking a Manager to lead consulting projects focused on Change. The ideal candidate will excel in problem-solving under pressure and demonstrate strong leadership skills. Responsibilities include defining project scope, fostering client relationships, and developing innovative solutions. Required expertise in managing change journeys through workforce advisory is essential. A collaborative and inclusive culture is central to our purpose of building a better working world.

Benefits

Support and coaching from colleagues

Opportunities for skill development

Flexible working arrangements

Inclusive leadership culture

Qualifications

• Experience leading complex transformations and business change.
• Ability to build trusted relationships with clients and stakeholders.
• Knowledge of workforce advisory and change management.

Responsibilities

• Define project scope and deliver with clients.
• Analyse complex problems and present solutions.
• Build relationships with clients and team members.
• Contribute innovative ideas to enhance services.

Skills

Client-focused solutions

Problem-solving under pressure

Leadership in virtual environments

Creative thinking

Emotional intelligence

Collaboration and talent nurturing

Change management

Stakeholder management

Education

Professional experience in consultancy or business transformations

Tools

SAP Solutions Suite

Microsoft Project

AI and Big Data technologies

Job description

As a manager you will be responsible for core consulting and leading project delivery across the Change spectrum.

Responsibilities

• Active member of the wider leadership team to define project scope and execute delivery with clients, the People Consulting team and wider stakeholders
• Independently analysing complex problems and presenting solutions to clients and the wider team
• Building strong relationships, especially with peers from client organisations and across the EY network
• Contributing innovative ideas to expand our People Consulting service offerings to clients and positively impact client engagements
• Keeping up to date on relevant market trends, key functional and technical skills and proactively sharing this knowledge with others
• Being an active leader in the EY Change Community, assisting with the integration and inclusion of team members and operating as a part of a high performing team
• Visibly demonstrating our values through your day-to-day behaviours and challenging where these are not demonstrated in others.

Qualifications

• Passionate about working with clients to find people-centered solutions
• Resilient and able to work under pressure to deliver pragmatic solutions that are acceptable to all stakeholders
• Comfortable leading in a virtual environment – both with the team and with clients
• Versatile, willing to work across business sectors to help our clients and grow your own capability
• Curious, confident and able to think creatively, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical and sustainable solutions
• High in emotional intelligence, able to build trusted relationships through effective communication and stakeholder management, including the ability to empathise, actively listen, identify non-verbal cues and translate client needs into actions
• Inclusive, encouraging collaboration among team members, nurturing and encouraging talent to improve capability, especially among more junior members
• Passionate about our purpose – 'to build a better working world' – and professional experience either on a business side or in a consultancy role leading complex transformations and end-to-end business change
• Experience across a broad spectrum of workforce advisory, including change, communications, strategic workforce planning and organisational design
• Able to manage the client change journey by developing and delivering digital and/or organisational strategies supported by integrated change experience roadmaps and business cases
• Able to turn complex quantitative and qualitative data analysis into a compelling narrative to support project delivery
• Strong leadership – able to anticipate and manage potential issues during client assignments
• Lead by example and actively demonstrate professionalism and the ability to rapidly establish personal credibility to make a strong personal impact
• The ability to proactively build relationships and manage client stakeholders, including providing robust advice, delivering difficult messages and managing performance issues
• Deliver effective change management to enable/enhance workforce performance, engagement and wellbeing
• Knowledge of/experience in any of the following technologies and their organisational implications
• ERP systems (e.g., SAP Solutions Suite (SAP S/4Hana preferred), Microsoft Dynamics)
• Emerging technologies (e.g., AI, Big Data, RPA, IoT, Blockchain) and enabling software (e.g., Blue Prism)
• Other ‘people’ experience enhancement technologies and providers
• Experience of leading design thinking and human-centered design methods
• Experience of leading and/or delivering finance and tax transformation programmes
• A strong awareness of the latest industry and technology trends
• Project Management skills (Microsoft Project/Prince 2)

What we look for

• We would like to meet professionals who want to work on large-scale Change programmes and get involved in building our people-focused transformation service offering.
• We are looking for individuals who can demonstrate real impact for our clients within various areas of People Consulting.
• We want to hear from people who have hands-on experience, that want to keep close to the advancements in the business world and deliver solutions that have optimum impact on their clients.

At EY, we’re all in to shape your future with confidence.

Benefits

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
• An inclusive leadership culture that encourages everyone to bring their best selves to work