Major Trauma Patient Liaison Practitioner

NHS; Cardiff; On-site; GBP 35,000 - 50,000; Full time

Job summary

A healthcare organization in Wales is seeking a Major Trauma Patient Liaison Practitioner to provide holistic support to patients and their families throughout their trauma journey. The role includes delivering personalized information, emotional support, and advocacy within the Major Trauma Service. Candidates should possess an MSc in healthcare and relevant professional registration. Excellent communication, leadership, and problem-solving skills are essential. This role is fixed term with the option to extend.

Benefits

Full induction programme

Personal development plan

Qualifications

• Professional registration with relevant governing body e.g. NMC, HCPC.
• Educated to MSc level in a relevant healthcare associated subject or equivalent experience.
• Evidence of continued professional development.

Responsibilities

• Provide holistic support for patients and families.
• Advocate for patients' needs and promote safety.
• Collaborate within multidisciplinary teams to deliver quality care.

Skills

Communication skills

Leadership and management skills

Attention to detail

Problem-solving approach

Education

MSc in a relevant healthcare associated subject

Professional registration with relevant governing body

Tools

Datix or similar software

Job description

Go back Cardiff and Vale University Health Board

Major Trauma Patient Liaison Practitioner

The closing date is 15 January 2026

This post is fixed term/secondment for 24 to meet the needs of the service - with option to extend.

If you are interested applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

We are seeking a highly motivated and experienced individual to join our team as a Major Trauma Patient Liaison Practitioner (MTPLP). This pivotal role will be instrumental in establishing a holistic support service for patients and their families/carers throughout their major trauma journey.

The MTPLP will be fully integrated within the Major Trauma Service (MTS), providing personalised information, emotional and practical support and advocacy within the multidisciplinary team. You will help ensure that patients and families receive high-quality legal and financial guidance, aligning with the service philosophy and Cardiff and Vale UHB policies. This includes collaborative working with our legal partner to ensure access to specialist advice.

Main duties of the job

The South Wales Major Trauma Network was established to enhance care and outcomes for patients experiencing major trauma. At the heart of this network is the University Hospital of Wales (UHW) as the designated Major Trauma Centre (MTC), delivering specialist care and rehabilitation for patients with complex injuries.

The Major Trauma Patient Liaison Practitioner (MTPLP) will play a pivotal role dedicated to providing holistic support for patients and their families/carers during their journey. UHW is the Major Trauma Centre (MTC) for the South Wales Trauma Network (SWTN). The MTPLP will support the collaborative delivery of the MTC Advice Service. The role will be fully integrated within the Major Trauma Service and focusing on ensuring that patients and families/carers are provided with personalised information, emotional and practical support.

The MTPLP will offer compassionate care and advocate for the needs of patients and families/carers. In addition, the MTPLP will support the Major Trauma Directorate ensuring that there are effective and efficient clinical governance mechanisms in place, particularly in respect of clinical risk management and patient safety incidents. Under the direction of the Directorate Management Team, the MTPLP will ensure all patient safety incident reports, claims and concerns are investigated as appropriate in line with UHB processes, with a focus on lessons learnt.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

You will be part of a dynamic team within the MTS providing support and advice to major trauma patients across the areas of Polytrauma Unit, Critical Care, Spinal Injuries Unit, Surgery and Medicine. The MTPLP will offer compassionate support and will advocate for the needs of patients and families/carers, developing a robust resource to signpost to the most appropriate services and third sector partners.

As well as a dynamic, friendly working environment we offer a full induction programme and an individual personal development plan. Our educational pathway supports ongoing development enabling all staff to maximise their potential in providing safe and effective care.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person Specification

Qualifications and Knowledge

• Professional registration with relevant governing body e.g. NMC, HCPC
• Educated to MSc level in a relevant healthcare associated subject or evidence of equivalent experience
• Evidence of continued professional development
• Relevant clinical background
• Relevant professional qualification with current registration
• Must be able to work independently and as part of a team
• Must be able to demonstrate leadership and management skills
• Must be committed to the promotion of safety and quality throughout the organisation
• Flexible and adaptable to change
• Ability to motivate and influence others to ensure sound quality and safety principles are embedded
• Knowledge of Major Trauma Networks and clinical pathways
• Demonstrate a practical, problem-solving approach to risk management / clinical governance
• Experience of project management
• Previous experience of risk management / clinical governance / patient safety and quality
• Interest and knowledge in the broad Patient Safety healthcare agenda

Experience

• Significant health-care experience at a senior level
• Previous experience of risk management / clinical governance / patient quality and safety
• Experience in the preparation and implementation of Policies and Procedures
• Experience of managing change
• Experience of multi professional team working

Skills and attributes

• Ability to produce high quality documentation
• Attention to detail and a capacity to meet deadlines
• Ability to communicate effectively, verbally and in written work, at all levels of staff and with the general public
• Capacity to think strategically and produce new approaches and views to problems
• Ability to work individually and as a member of a team
• Incident investigation and investigation report writing skills
• Experience of using Datix or similar software
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cardiff and Vale University Health Board