Major & Complex Loss Claims Technician

Exchange Street Executive Search; City; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading claims management firm in the UK is seeking a claims handler to support a team of major loss adjusters with property claims over £100k. You'll manage settlements, liaise with brokers, and ensure claims progress smoothly while maintaining high standards. Ideal candidates will have Cert CII or Cert CILA or be working towards it, coupled with strong judgement and detail-oriented skills.

Qualifications

• Experience handling large domestic or commercial property claims over £100k.
• Ability to manage complex claims and maintain high standards under pressure.
• Skilled in liaising with brokers and policyholders.

Responsibilities

• Support major loss adjusters in pushing claims forward.
• Handle elements of settlement directly with clients and insurers.
• Chase reports and check figures for accuracy.

Skills

Attention to detail

Judgement

Communication

Education

Cert CII or Cert CILA

Job description

Overview

If you ve handled property claims over £100k, you ll know how much precision and plate-spinning is involved. The clients expect more. The brokers are more involved. The paperwork is heavier. The stakes are higher.

This role is about stepping into that space supporting a team of major loss adjusters by helping push claims forward, keeping everyone in the loop, and handling elements of settlement directly with clients and insurers.

You might come from a desktop background. You might be a field adjuster looking to step back from the road. Either way, if you ve worked on large domestic or commercial losses and can keep things moving without letting standards slip, this will suit you.

You ll be liaising with brokers and policyholders, chasing reports, checking figures, questioning estimates — all the stuff that helps a complex claim land well.

Cert CII or Cert CILA is ideal, but they ll support you if you re working towards it. What matters more is your judgement, your attention to detail, and your ability to stay on top of everything when the pressures on.

You ll be part of a team of highly experienced adjusters the kind of people you ll learn from. If you ve been looking for a way to specialise in major loss work, this is it.

Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed). Job Ref: CD254. For all other vacancies, take a look at our website - (url removed)