Maintenance Technician

Positive Futures; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A property management company based in Portsmouth is seeking a reliable maintenance technician to contribute to excellent resident experiences through high-quality repairs and maintenance. The role involves diagnosing faults, undertaking repairs, and ensuring compliance with health and safety regulations. Candidates must possess relevant trade qualifications and experience in residential environments. Key responsibilities also include effective communication with residents and management of maintenance records. A competitive benefits package is offered.

Benefits

Competitive pension

Healthcare allowance

Holiday allowance

Qualifications

• Demonstrable written and numerical skills.
• Ability to improve knowledge of H&S requirements.
• Experience in domestic residential maintenance.
• Ability to manage and maintain statutory testing records.
• Experience installing and maintaining plumbing systems.
• Experience with electrical systems and safety equipment.

Responsibilities

• Inspect and diagnose faults in buildings and equipment.
• Manage cleanliness of community spaces.
• Communicate maintenance issues effectively.
• Monitor the electronic maintenance reporting system.
• Ensure compliance with statutory health and safety checks.

Skills

General education proficiency

Health and Safety awareness

Trade qualification

Experience in painting and decorating

Experience in plumbing

Experience in electrical systems

Communication skills

Teamwork

Problem-solving

Organisational skills

Education

O Level / GCSE or equivalent

Job description

Job Overview

Contributes to an exceptional resident experience alongside the Community team and Estates Management team through a high standard of repairs, maintenance tasks, planned and unplanned works, and statutory compliance of building fabric, mechanical and electrical systems.

Key Responsibilities

• Inspect and diagnose faults, undertaking minor day‑to‑day repairs and decoration to buildings, grounds and equipment.
• Maintain cleanliness of the community, ensuring high standards throughout the site.
• Communicate effectively with residents, clients, contractors and colleagues, using initiative to respond to maintenance issues.
• Monitor and maintain the electronic maintenance reporting system (OneSite), completing tasks to a high standard and within suitable time scales.
• Promote customer satisfaction by providing regular updates to residents via OneSite regarding ongoing or delayed maintenance issues.
• Administer all property maintenance & records in accordance with Greystar policies & procedures, while delivering services within agreed budgetary & resource parameters.
• Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning.
• Diagnose and undertake high‑quality repair and maintenance tasks, including plumbing, joinery, carpentry, painting/decorating and lighting, or organise and oversee repairs to completion if referred to contractors.
• Respond to health and safety matters in an appropriate & timely manner, reporting incidents or accidents to the Community Manager using the correct system and documentation.
• Move furniture and heavy items around the site as required.
• Inspect and maintain all communal areas, including refuse and recycling facilities, to the highest standards of repair & cleanliness.
• Coordinate and accompany external contractors/suppliers executing minor works on site.
• Liaise with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.
• Monitor subcontractors’ performance to standard and retain accurate records of their site operations, including all relevant RAMS & permits to work.
• Assist with the management of any community works.
• Assist the Community Manager in key management ensuring high levels of security at all times.
• Ensure annual checks are carried out for statutory insurance and qualifications.
• Manage and maintain all statutory testing records, utilising other team members where appropriate; carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations.
• Ensure gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required.
• Practice proper safety techniques in accordance with Company and safe systems of work guidelines.
• Be available on call out of hours to respond to emergency situations, resolving problems or contacting contractors to address.
• Review site risk assessments as required with Community Manager.
• Seek to maximise efficiency of utilities.

Qualifications

• Reasonable level of general education (O Level / GCSE or equivalent) with demonstrable written and numerical skills.
• Awareness of H&S requirements on site and the ability to continually improve knowledge, skills and abilities to produce the best results.
• Recognised trade qualification, such as Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building (plumbing or electrical).
• Experience with painting and decorating.
• Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction in the following trades: plumber, electrician or carpenter.
• Experience installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage.
• Experience installing and maintaining electrical systems and fire alarm, emergency lighting and security systems.
• Fluent English verbal and written communication skills.
• Helpful, friendly personality with effective communication skills, behaving in a professional, courteous and helpful manner towards colleagues and residents.
• Good team player with strong relationship building and influencing skills.
• Positive approach and ability to work on own initiative.
• Ability to determine cost‑effective solutions to repairs.
• Contractor & supplier supervision skills are desirable.
• Excellent organisational skills with the ability to multi‑task and prioritise.
• Flexible approach to work and adaptable to thrive in a changing environment.

Benefits

We offer a competitive pension, healthcare and holiday allowance as standard.

Equality Statement

We are an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and experience.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development and management of rental housing properties globally. We are a pan‑European platform with operations in the UK, Ireland, France, the Netherlands, Germany, Austria and Spain.