Maintenance Technician

Harron Homes; Hasland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK-based construction company is looking for a skilled Customer Service Operative to deliver high-quality maintenance and remediation work in customers' homes. This role requires a qualified multi-tradesperson with proven experience in customer service and a commitment to providing excellent service. Responsibilities include undertaking maintenance tasks, effective communication with customers, and collaborating with the team to ensure service reliability. The position emphasizes independent work and adherence to health and safety standards.

Qualifications

• Qualified in a relevant trade or multi-trade, or equivalent experience.
• Strong multi-trade experience and knowledge of building standards.
• Excellent communication skills (written, verbal, technical).

Responsibilities

• Undertake agreed remediation and maintenance works to the highest standard.
• Provide a proactive, customer-focused service.
• Communicate effectively with customers regarding issues and updates.

Skills

Multi-trade maintenance

Customer service

Building standards knowledge

Problem-solving

Communication skills

Time management

Education

Qualified in a relevant trade or multi-trade

Job description

Do you enjoy using your trade skills to make a real difference for homeowners? If so at Harron Homes we are looking for a skilled and proactive Customer Service Operative to join our team in the North Midlands. This is a fantastic opportunity for a multi-skilled tradesperson to deliver high-quality maintenance and remediation work in our customers' homes, ensuring a professional, right-first-time service. As a Customer Service Operative, you'll be responsible for completing planned and reactive maintenance in occupied properties, including carpentry, plaster patching, decorating, and other general multi-trade tasks. You'll ensure all work is carried out safely, efficiently, and with the customer at the heart of everything you do.

Responsibilities

• Undertake agreed remediation and maintenance works to the highest standard.
• Provide a proactive, customer-focused service, maintaining excellent relationships with residents.
• Communicate effectively with customers regarding issues and updates.
• Collaborate with the Customer Service Team to report recurring issues and complete inspections.
• Source and manage materials efficiently to ensure work is completed on time.
• Maintain vehicles, tools, and stock to support reliable service delivery.
• Adhere to Harron Homes' Health & Safety policies and site regulations.
• Work independently, take initiative, and contribute knowledge to the wider team.

Qualifications & Skills

• Qualified in a relevant trade or multi-trade, or equivalent experience.
• Proven experience in multi-trade maintenance, customer service, or housebuilding.
• Strong multi-trade experience and knowledge of building standards.
• Ability to rectify defects and problem-solve effectively.
• Excellent communication skills (written, verbal, technical).
• Competent in planning, time management, and diary organisation.
• Understanding of build and NHBC standards.

Personal Attributes

• Personable, dependable, and trustworthy.
• Clean and tidy worker with respect for customers' homes.
• Team player with a passion for construction and knowledge-sharing.
• Proactive, motivated, and able to work independently.

We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.