Maintenance Office Administrator

Imperial London Hotels; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-established hotel group in Greater London is seeking a Maintenance Office Administrator to support the maintenance team and enhance guest experiences. Responsibilities include managing projects, handling orders, and ensuring documentation compliance. Required skills include experience in facilities assistance, proficiency in Microsoft Office, and strong project-management abilities. This position offers a variety of employee benefits, including training programs and holiday discounts.

Benefits

28 days holiday, increasing to 33 days

Access to training academy programs

Interest-free travel loans

Discounts on personal dry-cleaning

Team member discounts at hotels

Early Pay access

Qualifications

• Previous experience as a Facilities Assistant or similar role.
• Good IT skills including proficiency in Microsoft Office.
• Strong project-management skills with the ability to multi-task.

Responsibilities

• Assist the Maintenance Manager to manage projects from initiation to completion.
• Make orders for parts and control costs.
• Ensure all required documents are obtained from contractors.

Skills

Facilities Assistant experience

Good IT skills

Strong project-management skills

Purchasing and invoicing experience

Proactive work style

PPM records maintenance

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

We are recruiting a Maintenance Office Administrator based in Bloomsbury to support our maintenance team and enhance the guest experience. Join our vibrant, multicultural team and help us grow.

About Imperial London Hotels

Imperial London Hotels opened their doors to guests in Bloomsbury, Central London in 1837. We currently operate seven 3‑ and 4‑star hotels in the heart of Bloomsbury, including the Royal National Hotel, Bedford Hotel, City Sleeper, President Hotel, Tavistock Hotel, Morton Hotel and Holliday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4‑star Deluxe Hotel in 2026. We are a family‑owned business with a 185‑year legacy and a culture of positivity, care, collaboration, growth and pride.

Key Responsibilities

• Assist the Maintenance Manager to manage projects from initiation to completion.
• Make orders for parts and control costs.
• Ensure all required documents are obtained from contractors and suppliers.
• Assist in compiling building safety registers within the hotel.

Required Skills & Experience

• Previous experience as a Facilities Assistant or similar.
• Good IT skills including Microsoft Office (especially Excel and PowerPoint).
• Strong project‑management skills with the ability to multi‑task, prioritise and manage workload.
• Demonstrable experience with purchasing, invoicing, and procurement processes.
• Proactive, independent, and team‑oriented work style.
• Experience maintaining PPM records.

Benefits

• 28 days holiday, increasing to 33 days with length of service (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study scheme.
• Access to Holiday Purchase Scheme.
• Complimentary uniform dry‑cleaning; discounted dry‑cleaning on personal items.
• Interest‑free Season Ticket Loan or Travelcard Loan.
• Team member flat‑rate discount & 50% discount to friends and family at any of our hotels.
• 50% discount at ILH's nine food and beverage outlets.
• Access to coffee and beverage discounts at Blooms Café – £1.50 per beverage.
• Employee‑funded Health Cash Plan.
• Discounts at local Bloomsbury venues (bowling, restaurants, etc.).
• Early Pay – instant access to a portion of earned pay.
• Shopping discounts across high‑street brands and online retailers.
• Salary‑sacrifice schemes (nursery care, cycle‑to‑work, technology).
• Mental health first‑aiders support & well‑being support.