MAC Planner

All Locations; Stevenage; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading pharmaceuticals company is seeking a MAC Planner to manage moves, adds, and changes at their Stevenage site. The role involves overseeing MAC projects, ensuring compliance with health & safety standards, and collaborating with multiple stakeholders. Ideal candidates will have excellent customer service abilities and experience in project management, with proficiency in relevant software tools like Microsoft Office and Serraview. This position also offers various benefits including 25 days of leave and extensive learning opportunities.

Benefits

25 days leave plus bank holidays

Industry leading maternity & paternity policies

Refer a friend scheme

GEMS - Internal recognition scheme

Extensive learning & development opportunities

Discount shopping

Health cash plan

Employee Assistance Programme

Qualifications

• Experience in delivering moves and furniture refresh projects.
• Ability to manage structured moves and relocations.
• Experience in responding to short-notice relocation requests.

Responsibilities

• Manage structured moves and relocations with the MAC team.
• Oversee planning, budgeting, and compliance for MAC projects.
• Lead stakeholder engagement for furniture upgrade projects.

Skills

Customer service skills

Project management

Communication skills

Process driven

Finance knowledge

Education

Education related to Facilities Management

Tools

Microsoft Office (Excel)

Serraview

ServiceNow

Power BI

AutoCAD

Job description

Overview

The MAC Planner role will be based at GSK in Stevenage and will provide Moves, Adds and Changes (MAC) services to the site including both Project and BAU works. The individual should possess excellent customer service skills, be process driven, financially aware and be able to demonstrate experience of delivering moves and furniture refresh project activities. The individual should value honesty and a strong team culture.

What you’ll do

• Be responsible for managing structured moves and relocations, working closely with the MAC team and specialists to ensure smooth delivery and customer satisfaction.
• Oversee all aspects of MAC projects – including planning, budgeting, health & safety, contractor coordination, and compliance with processes and KPIs.
• Respond to short-notice relocation requests, support space utilisation strategies, and maintain accurate CAFM (Serraview) records.
• Lead person moves and furniture upgrade projects, ensuring stakeholder engagement and timely handovers.
• Host and monitor contractor works (including out-of-hours), ensuring documentation, safety standards, and EMCOR procedures are followed.
• Maintain FF&E databases, perform quality checks, and support audit readiness.
• Collaborate with internal teams to ensure data accuracy, manage ServiceNow tickets, and report incidents.
• Promote EMCOR’s Be There for Life initiative, meet contract deliverables, and uphold KPIs and SLAs.
• Experience directly related to the delivery of strategic Moves, Adds and Changes services, or equivalent combination of education and experience, with a focus on customer service.
• Excellent verbal and written communication skills and ability to liaise with stakeholders at all levels.
• Able to deliver high quality work by following standard processes, methodology and customer service standards.
• Able to resolve operational problems, drive continuous improvement and innovation.
• Able to liaise with stakeholders across functions, service providers and all levels of seniority, including IT, FM and Engineering Teams.
• Proven ability to be self-motivated, well-organised, work under own initiative and to work well within a strong team culture. Willingness to develop self, support and develop others.
• Good finance knowledge and budget management skills including forecasting and cost control.
• Proficiency in Microsoft Office packages, including Excel.

Desirable

• Working knowledge of AutoCAD, Facilities Management and Computer Aided Facilities Management (CAFM) systems.
• Proficiency in software relevant to Moves, Adds and Changes services management e.g. Serraview, ServiceNow, Power BI/dashboard.
• Possess valid driver’s license, required for inter-site business travel.

About EMCOR UK and culture

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Benefits

• 25 days leave plus bank holidays
• Industry leading maternity & paternity policies
• Refer a friend scheme - worth £500 per referral
• GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive learning & development opportunities, including opportunities for progression
• Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
• Bike To Work Scheme
• Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
• Dental scheme
• Access to health assessments
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries

Equal Opportunity

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.