Mac IT Helpdesk Pro | Jamf & Creative Cloud | Hybrid

Eligo Recruitment; United Kingdom; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A dynamic recruitment agency in the United Kingdom is seeking an IT Helpdesk Analyst. In this role, you'll provide 1st and 2nd line support, primarily in a macOS environment. The ideal candidate will have strong IT support experience, excellent knowledge of key software, and great interpersonal skills. The company offers a vibrant culture, growth opportunities, and a hybrid working model, initially requiring office attendance four days a week.

Benefits

Creative culture

Learning and development opportunities

Hybrid working model

On-site support flexibility

Qualifications

• Strong experience in 1st and 2nd line IT support, including Mac and Windows systems.
• Excellent knowledge of desktop support, Adobe Creative Cloud, MS Office 365, and video conference platforms.
• JAMF experience would be beneficial.
• Excellent communication and interpersonal skills to support users at all levels.

Responsibilities

• Provide technical support for macOS, Jamf, Windows 11, Adobe Creative Cloud, and MS Office 365.
• Resolve IT support tickets and perform onboarding and offboarding of staff.
• Support both in-office and remote employees, troubleshooting hardware and software issues.
• Ensure excellent customer service and IT support.

Skills

1st and 2nd line IT support

Mac and Windows systems

Desktop support

Adobe Creative Cloud

MS Office 365

JAMF

Communication skills

Job description

A dynamic recruitment agency in the United Kingdom is seeking an IT Helpdesk Analyst. In this role, you'll provide 1st and 2nd line support, primarily in a macOS environment. The ideal candidate will have strong IT support experience, excellent knowledge of key software, and great interpersonal skills. The company offers a vibrant culture, growth opportunities, and a hybrid working model, initially requiring office attendance four days a week.