Luxury Retail Deputy Manager: Lead Customer Experience

Paul Smith; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A luxury retail brand based in London is seeking a Deputy Manager to join their Albemarle Street shop. In this role, you will be responsible for driving a high standard of customer experience, leading customer relationship management strategies, and creating tactical initiatives to meet financial targets. The ideal candidate will have a strong retail management background and experience leading a successful team. This position offers competitive bonuses and generous employee benefits, including a significant clothing allowance and healthcare support.

Benefits

Rewarding Managers Bonus Scheme

Generous seasonal clothing allowance

60% discount on products

Access to exclusive sample sales

Wellbeing support for you and your family

Private medical insurance

33 days annual leave inclusive of Bank Holidays

Qualifications

• Management experience in a fashion/retail environment.
• Ability to lead and motivate a team.
• Strong interpersonal skills and ability to build relationships.
• Experience in driving sales and interpreting financial data.

Responsibilities

• Drive high luxury standard customer experience.
• Lead CRM strategy and develop loyal client base.
• Achieve and exceed financial targets.
• Manage stock and inventory effectively.
• Ensure operational excellence in compliance with policies.
• Collaborate with Visual Merchandising team.

Skills

Team leadership

Customer service excellence

Retail management

Product knowledge

Sales strategy development

Job description

A luxury retail brand based in London is seeking a Deputy Manager to join their Albemarle Street shop. In this role, you will be responsible for driving a high standard of customer experience, leading customer relationship management strategies, and creating tactical initiatives to meet financial targets. The ideal candidate will have a strong retail management background and experience leading a successful team. This position offers competitive bonuses and generous employee benefits, including a significant clothing allowance and healthcare support.