Luxury Client Concierge & Brand Ambassador

PradaGroup; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion house in Greater London is seeking a Customer Experience Ambassador to provide an extraordinary customer journey and promote brand values. The role entails maximizing sales, capturing customer data, and fostering relationships while working in a collaborative environment. Ideal candidates should be passionate about luxury and fashion, have excellent communication skills, and be driven to achieve results in a creative team. An inclusive workplace that values diversity is promoted by the company.

Qualifications

• Fluent spoken English is required.
• Curiosity and interest in luxury/fashion, art, and design.
• Experience in building long-lasting relationships with clients.

Responsibilities

• Provide an extraordinary luxury customer experience.
• Capture customer data into the Company CRM.
• Engage in cross-selling with all departments.
• Maintain high standards of the shop floor and visual displays.
• Deal effectively with customer complaints.

Skills

Passion for selling

Excellent communication skills

Teamwork

Problem-solving

Interest in luxury and fashion

Fluency in spoken English

Job description

A luxury fashion house in Greater London is seeking a Customer Experience Ambassador to provide an extraordinary customer journey and promote brand values. The role entails maximizing sales, capturing customer data, and fostering relationships while working in a collaborative environment. Ideal candidates should be passionate about luxury and fashion, have excellent communication skills, and be driven to achieve results in a creative team. An inclusive workplace that values diversity is promoted by the company.