Luggage Porter

Leonardo Hotels; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel chain in the City Of London is hiring a Luggage Porter to enhance guest relations and provide exceptional service. This role involves managing luggage, assisting guests with their needs, and offering local insights. Candidates should possess strong interpersonal skills and a good knowledge of the local area. Join a vibrant team and enjoy a range of benefits, including special rates across hotels, training programs, and more.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Pension Scheme, Life Assurance and Wellbeing Support

Ongoing job-related training with clear paths for progression

Qualifications

• Ability to build rapport with guests.
• Knowledge of local recommendations.

Responsibilities

• Provide a seamless arrival and departure experience.
• Assist guests with luggage and heavy items.
• Act as a point of contact for local recommendations.

Job description

Overview

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Luggage Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to exceed our guests’ expectations. You will provide a seamless arrival and departure experience to all our guests, working as part of a vibrant Guest Relations team. Take a deep breath because you’ll be stepping into a busy role!

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Responsibilities

• Be yourself!
• Build rapport with our guests during their stay to ensure they have a great stay with us
• Act as a point of contact for guests if they are looking for local recommendations- a good knowledge of the city will help!
• Take luggage to guests’ rooms and help with any heavy items
• Work as part of the Guest Relations team to deliver on guests’ requests

Why join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!