London Email & CRM Coordinator – Growth & Personalisation

COS; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading fashion retailer in Greater London is seeking an Email & CRM Coordinator to help implement CRM strategies and foster customer engagement. You will manage email and SMS campaigns, work collaboratively with stakeholders to optimize performance, and ensure the success of CRM initiatives. Candidates should have experience in a CRM team, strong analytical skills, and proficiency in email tools. This full-time position offers attractive benefits including discounts and an incentive program.

Benefits

25% staff discount

Pension scheme

Discounted gym membership

Cycle to work scheme

Retail Trust membership

25 days holiday

Qualifications

• Experience in a fast-paced CRM team, preferably in the fashion industry.
• Familiarity with email and SMS tools along with campaign workflows.
• Confidence in analyzing campaign data and contributing to KPIs.
• Customer-first mindset with a focus on delivering personalized experiences.

Responsibilities

• Support CRM growth initiatives and strategic campaign delivery.
• Develop and deploy email and SMS campaigns across Europe.
• Ensure accuracy of newsletters and maintain performance reporting.
• Collaborate with marketing teams to enhance campaign effectiveness.

Skills

Experience in CRM

Email and SMS campaign management

Analytical skills

Strong communication skills

Organizational skills

Tools

ESP (Emarsys preferred)

Job description

A leading fashion retailer in Greater London is seeking an Email & CRM Coordinator to help implement CRM strategies and foster customer engagement. You will manage email and SMS campaigns, work collaboratively with stakeholders to optimize performance, and ensure the success of CRM initiatives. Candidates should have experience in a CRM team, strong analytical skills, and proficiency in email tools. This full-time position offers attractive benefits including discounts and an incentive program.