London-Based Community Support Specialist (Design Tools)

Figma, Inc.; City of Westminster; On-site; GBP 40,000 - 50,000; Full time

Job summary

A design tool company in London is seeking a Community Support Specialist to engage with users on social platforms and provide technical support. The ideal candidate should have 2+ years of experience in a technical support role, excellent communication skills, and an agile attitude. This role involves monitoring forums, handling escalations, and ensuring user feedback is addressed. Join a passionate team committed to making design accessible for everyone in a startup-like environment.

Qualifications

• 2+ years' experience in support or community for a technical SaaS product.
• Strong technical capability with clear written communication.
• Willingness to listen to customer feedback in public forums.

Responsibilities

• Monitor community social platforms and handle escalations.
• Provide technical support for Figma users on community platforms.
• Moderate and organize the community forum to ensure a healthy space.

Skills

Technical support

Written communication

Attention to detail

Customer feedback sensibility

Agile attitude

Job description

A design tool company in London is seeking a Community Support Specialist to engage with users on social platforms and provide technical support. The ideal candidate should have 2+ years of experience in a technical support role, excellent communication skills, and an agile attitude. This role involves monitoring forums, handling escalations, and ensuring user feedback is addressed. Join a passionate team committed to making design accessible for everyone in a startup-like environment.