Loan Support Officer

Vivo Talent; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency in Birmingham is looking for a Lending Support Officer to support lending activities across various loan products. The ideal candidate should be detail-oriented, tech-savvy, and possess strong communication skills. In this role, you will handle customer queries, assist in managing loan applications, and work closely with internal teams and brokers. This position offers a collaborative environment where your contributions are valued as the team grows.

Qualifications

• Experience handling customer queries effectively.
• Ability to manage lending applications compliantly and efficiently.
• Experience in building relationships with clients and brokers.

Responsibilities

• Handle queries from customers and brokers.
• Assist in managing loan applications.
• Work closely with internal teams and clients.
• Help improve operational processes.

Skills

Proficiency in Outlook

Proficiency in Word

Proficiency in Excel

Strong written communication

Strong verbal communication

Organisational skills

Attention to detail

Job description

Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid

The Role!

Are you ready to elevate your career and be part of a fast-growing, exciting team?

We’re looking for a proactive and detail‑oriented individual to join our client as a Lending Support Officer, where you’ll play a key role in supporting the lending activities across Bridging, Buy to Let, and other loan products. You’ll collaborate with both internal and external stakeholders, delivering exceptional service and driving operational success.

Why Join?

You’ll be joining a passionate and innovative team that values collaboration and customer‑focused service. As they continue to grow, your ideas and contributions will be valued, giving you the opportunity to develop your career in an ever‑evolving environment.

If this sounds like the next step you’re looking for, we’d love to hear from you!

What You’ll Do:

• Be the First Point of Contact: Handle queries from customers and brokers, ensuring swift and accurate responses.
• Support Lending Applications: Assist in managing loan applications and ensuring all processes are compliant and efficient.
• Build Relationships: Work closely with internal teams, clients, and brokers, maintaining strong communication and service standards.
• Drive Efficiency: Help improve operational processes and contribute to the rollout of new products.

What We’re Looking For:

• Tech‑Savvy: Proficient in Outlook, Word, Excel, and other IT systems.
• Strong Communicator: Confident in both written and verbal communication, with experience working with third parties and senior team members.
• Detail‑Oriented: Organised with strong attention to detail, able to manage multiple tasks effectively.

Bonus Points:

• Experience in mortgages or lending products.
• Familiarity with the financial services industry and working within a regulated environment.