Lloyds Banking Group - Customer Support - Ashton under Lyne

Lloyds Banking Group; Ashton-under-Lyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading financial services organization is seeking a Customer Support representative in Ashton-under-Lyne. This full-time role involves assisting customers both in branches and remotely, with strong focus on relationship building and empathy. The ideal candidate will demonstrate excellent people skills and a commitment to customer satisfaction. A wide-ranging benefits package is offered, along with a structured skill progression framework for career advancement.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

19 days' holiday, increasing over time

Range of wellbeing initiatives

Generous parental leave policies

Qualifications

• Ability to build relationships quickly.
• Passion for helping customers with their finances.
• Genuine teammate who collaborates closely with colleagues.
• Willingness to go above and beyond for customer satisfaction.

Responsibilities

• Assist customers in branches and remotely.
• Help customers through various communication channels.
• Provide excellent customer service and resolve queries.

Skills

People skills

Relationship building

Empathy

Commitment to customer service

Team collaboration

Job description

Overview

JOB TITLE: Customer Support

LOCATION(S): Ashton under Lyne. Working across our Lloyds and Halifax branches within a reasonable distance.

HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

SALARY: £25,000 increasing to £25,750 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level.

About this opportunity

As one of our Customer Support colleagues, you''ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

Grow Your Career with Our Skill Progression Framework

Ready to take your career to new heights? Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and earning valuable accreditations. Whether you''re starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.

Begin with a solid foundation in Community Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you''ll need

• Crucially, you''re a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers'' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you''re providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers'' needs are met.
• If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

About working for us

Our focus is to ensure we''re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it''s why we especially welcome applications from under-represented groups.

We''re disability confident. So, if you''d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days'' holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don''t miss out on this opportunity to apply today.)