Live Operations Engineer

ASA Recruitment; Glasgow; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A public sector client in Glasgow is seeking a Live Operations Engineer for a hybrid role on a 6-month contract. You will be responsible for testing, debugging, and ensuring smooth software development processes. Essential qualifications include advanced knowledge in software support methodologies, experience with AWS cloud infrastructure, and a history of managing live issues. The role offers an attractive daily rate and is a blend of remote and on-site work as needed.

Qualifications

• Advanced knowledge of software support methodologies.
• Experience writing operational runbooks and support strategies.
• Demonstrable experience of managing live issues through the Software Development Lifecycle.
• Hands-on experience with BAT and UAT processes.
• Experience coordinating with technical and non-technical stakeholders for releases.

Responsibilities

• Design and implement tests, debug, and define corrective actions.
• Monitor software development stages to resolve malfunctions.
• Work closely with engineers for smooth product launches.
• Guide and mentor junior colleagues.
• Support fixes and releases outside regular hours if necessary.

Skills

Advanced knowledge of software support/development methodologies

Writing clear operational runbooks

Experience of taking live issues through the Software Development Lifecycle

Hands-on experience with BAT and UAT

Experience in debugging and diagnosing production defects

At least 2 years experience with AWS cloud infrastructure

Working with relational databases (ideally MySQL)

Experience in microservice architecture

Job description

ASA Recruitment’s client, a Public Sector organisation in Glasgow, are currently looking to recruit a Live Operations Engineer on a hybrid basis, on an initial 6 month contract (with potential extensions) on a rate of £585/day outside of IR35 (based on experience).

The Role

As a Live Operations Engineer you will be responsible for designing and implementing tests, debugging, and defining corrective actions, and making our stack regression proof. You will work closely with engineers to make sure releases and product launches run smoothly and meet the requirements of the Product. Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards, and also work close with the management/exec teams in implementing Quality Assurance strategies. Furthermore, you will lead on working with both business and technical colleagues to diagnose live issues, identify appropriate fixes and align with Product Owners and Delivery Managers to prioritise any urgent fixes.

You will be expected to guide and mentor junior colleagues.

Due to the nature of the business, there may be a need to support releases/fixes out of hours on occasion.

This role is mainly remote working, however there is an expectation that you will work from the Glasgow office as and when required.

Essential Experience

• Advanced knowledge of software support/development methodologies, tools, and processes


• Experience in writing clear, concise, and comprehensive operational runbooks and support strategies


• Demonstrable experience of taking live issues through the Software Development Lifecycle from diagnosis to delivering to the end user


• Hands‑on experience with BAT and UAT in advance of release to live.


• Hands‑on experience with co‑ordinating with technical and non‑technical stakeholders assuring readiness for releases to live.


• Experience in debugging and working with engineers to diagnose and fix production defects.


• Experience in acting as a first technical port of call for investigation into production issues.


• At least 2 years experience within the last 5 years of AWS cloud infrastructure, relational databases (ideally MySQL) and working within projects who build and maintain Java applications based on a microservice architecture.

Desirable Experience

• Awareness of tech stack non core to role: React, Typescript.


• Experience of engaging business users to perform root cause analysis of production issues via screen sharing, understanding user behaviour etc.


• Able to clearly describe the underlying cause of production issues to technical and non technical stakeholders at all levels from business end user to senior management.

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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