Live Chat Support Agent - Part time

VITA CV; Remote; GBP 40,000 - 60,000; Full time

Job summary

A customer support solutions provider is hiring a Live Chat Support Agent to manage online customer queries for a UK client. The position is fully remote, requiring excellent written English and a customer-friendly attitude. Candidates will respond to inquiries in real-time, ensuring customer satisfaction while adhering to guidelines. Ideal for individuals who prefer chat-only support without the need for phone calls. Flexible shifts are available.

Qualifications

• Excellent written communication skills are essential.
• Fast typing speed with great attention to detail is required.
• A multitasking capability to handle multiple chat windows at once.

Responsibilities

• Respond to incoming chat queries in real-time.
• Provide friendly and accurate support to customers.
• Follow scripts and guidelines, manage escalation of issues.

Skills

Excellent written English

Fast typing

Strong attention to detail

Customer-friendly attitude

Ability to multitask across chat windows

Job description

About the Company

Vita CV is hiring a Live Chat Support Agent to help a UK client manage online customer queries and support requests. This role is fully remote with flexible shift options.

About the Role

This role involves responding to customer inquiries through live chat, providing support, and ensuring customer satisfaction.

Responsibilities

• Respond to incoming chat queries in real-time
• Provide friendly, accurate support to customers
• Follow scripts, guidelines, and knowledgebase articles
• Escalate technical issues when needed
• Maintain service-level response times

Qualifications

• Excellent written English

Required Skills

• Fast typing and strong attention to detail
• Customer-friendly attitude
• Ability to multitask across multiple chat windows

Preferred Skills

• Perfect for candidates who prefer chat-only support - no phone calls

Pay range and compensation package

Apply today!

Equal Opportunity Statement

Vita CV is committed to diversity and inclusivity in the workplace.