Linen Porter

Heeton Hospitality UK; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in the UK is seeking a Linen Porter responsible for maintaining high standards of hygiene and cleanliness in linen rooms and guest areas. The role requires sorting and delivering linen, ensuring stock availability, and providing excellent service to guests. Ideal candidates will possess positive attitudes, strong communication skills, and the ability to work both independently and in teams. The position offers career development opportunities with a growing company and a range of employee benefits.

Benefits

Service-based annual leave

Employee & Friends/Family discounted rates

Referral scheme

Life Assurance

Employee Assistance schemes

Retention bonus

Qualifications

• Positive attitude and good communication skills.
• Committed to delivering high levels of customer service.
• Ability to work independently or as part of a team.

Responsibilities

• Maintain hygiene and cleanliness in the linen room and public areas.
• Sort, count, and record all linen.
• Deliver clean linen to designated areas by deadlines.

Skills

Positive attitude

Good communication skills

Customer service commitment

Excellent grooming standards

Teamwork

Flexibility to work shifts

Job description

As a linen porter, you will maintain high standards of hygiene and cleanliness in the linen room, bedrooms and public areas as specified by the Supervisor to create a pleasant environment for our guests. To support the housekeeping department by working in the linen room, ensuring sufficient linen is available for daily operation, and maintaining the required productivity and standards in the housekeeping department.

Your day to day

• Perform the sorting, counting and recording of all linen to ensure sufficient stock is available
• Check all laundry in and out, ensuring all documentation is checked and completed as necessary
• Ensure the delivery of clean linen to designated areas in the hotel by specified deadlines
• Ensure the collection of soiled linen from designated areas in the hotel by specified deadlines
• Check all linen cupboards regularly and ensure they are maintained in a tidy organised manner and fully stocked
• Receive and store housekeeping deliveries, place them in appropriate/designated storage cupboards
• Clean carpets and upholstery
• Report any maintenance issues or faults using the company process.
• Count the rejected linen and place it in red laundry bags
• Ensure that all linen trolleys, cupboards and all items of guest service are stocked as required
• Provide guests with requested service at all times
• Open sofa beds and move mattresses.
• Dispose of waste accordingly
• Handle guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude.
• Good communication skills.
• Committed to delivering high levels of customer service.
• Excellent grooming standards.
• Ability to work on their own or in teams.
• Flexible and reliable.
• Experience working as part of a team.
• Flexibility to work a variety of shifts.
• Willingness to multi-skill.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience
• Experience in a similar position

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Life Assurance, Income Protection and Employee Assistance schemes
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process