Life Claims Assessor - Empathetic & End-to-End

Aviva; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance provider is seeking a Protection Specialist Claims Assessor to assess life and critical illness claims. The role involves guiding customers through their claims journey, managing a portfolio of claims, and working collaboratively within a supportive team. Strong communication skills and experience in assessing life-related products are necessary. The company offers a competitive salary, bonus opportunities, generous holidays, and various benefits to support employee wellbeing and development.

Benefits

Competitive salary

Bonus opportunity up to 8%

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Employee discounts

Aviva share schemes

Flexible benefits

Qualifications

• Experience in assessing life insurance, critical illness, and income protection claims.
• Ability to support vulnerable customers with empathy.
• Experience in managing claims independently.

Responsibilities

• Assess life and critical illness claims from investigation to outcome.
• Guide customers through their claims journey with care.
• Manage a portfolio of claims across multiple systems.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate

Experience managing claims end-to-end

Strong communication skills

Confidence in making decisions

Job description

A leading insurance provider is seeking a Protection Specialist Claims Assessor to assess life and critical illness claims. The role involves guiding customers through their claims journey, managing a portfolio of claims, and working collaboratively within a supportive team. Strong communication skills and experience in assessing life-related products are necessary. The company offers a competitive salary, bonus opportunities, generous holidays, and various benefits to support employee wellbeing and development.