Library Team Assistant

Hampshire County Council; Test Valley; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local authority in Test Valley is seeking a Library Team Assistant. The successful candidate will provide excellent customer service, lead engaging activities, and help users access a variety of library services. Ideal for those who thrive in fast-paced environments, the position requires strong digital skills and the ability to engage with diverse community members. This role offers 25.5 or 16.5 hours per week with a rotating schedule, providing a good work-life balance and generous benefits.

Benefits

Competitive benefits package

Comprehensive Employee Assistance Programme

Career development opportunities

Generous annual leave entitlement

Qualifications

• Experience in a busy, customer-facing role with a friendly and inclusive approach.
• Strong digital skills and confidence using various devices.
• Physically able to carry out manual tasks such as moving stock.

Responsibilities

• Create a welcoming, inclusive space for library services.
• Lead Rhyme Time and Story Time sessions.
• Help customers build digital confidence and support admin tasks.
• Promote library services through social media.

Skills

Customer service

Communication skills

Digital skills

Interpersonal skills

Social media engagement

Tools

Microsoft Office

Google Workspace

Job description

Overview

Make a real difference in your local community as a Library Team Assistant. This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You'll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you.

"I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community - it's incredibly fulfilling." - Library Team Assistant

Responsibilities

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.
• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to the employer’s information page.

Benefits & Working Pattern

• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with fixed shifts on a two-week rota and no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Working Pattern

Two posts are available: 25.5 hours and 16.5 hours per week. Both roles are primarily based at Andover Library and operate on a two week rotating rota. The 16.5 hour role includes a shift at Whitchurch Library every other week. The 25.5 hour role does not include a regular Whitchurch shift, though occasional cover may be required. Full rota details are available in the candidate pack.