Library Assistant

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 26,000 - 28,000; Full time

Job summary

A prominent NHS health service in Frimley is looking for a Library Assistant to support users and ensure smooth library operations. You'll provide excellent customer service, assist with resources, and contribute to the document delivery service. Ideal candidates will have strong organisational skills, basic IT knowledge, and experience in a library or customer service setting. This role offers a competitive salary of £26,240 to £27,928 pro rata and includes opportunities for professional development.

Qualifications

• GCSE (or equivalent) in English and Maths is required.
• Experience in customer care or library environment is desirable.
• Strong admin and organisational skills are a must.

Responsibilities

• Provide front-line support to library users.
• Maintain stock control and assist in library tasks.
• Promote library services and assist with document delivery.

Skills

Customer service skills

Organisational skills

Communication skills

Basic IT skills

Education

GCSE in English and Maths

City & Guilds or NVQ3 in Library and Information Studies

Formal basic computer qualification

Job description

Are you passionate about supporting learning and information services?

We are looking for an enthusiastic and organised Library Assistant to join our team. This is an exciting opportunity to work in a dynamic environment where you will play a key role in delivering and promoting high-quality library and knowledge services to staff and students.

What you’ll do:

• Provide front-line support to library users, including answering enquiries and assisting with resources.
• Assisting with the document delivery service
• Dealing with overdue stock
• Assist with administrative tasks and contribute to a smooth running of the library.

What we’re looking for:

• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Basic IT skills and willingness to learn library systems.
• Previous experience in a library or customer service environment is desirable but not essential.

Main duties of the job

To carry out varied library tasks such as maintaining stock control; promoting the library's services, resources and facilities; assisting with the document delivery service; dealing with overdue stock; checking new books in and monitoring open orders; processing new books on arrival and staffing the enquiry desk and attending to users.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

• GCSE (or equivalent) in English and Maths
• City & Guilds or NVQ3 in Library and Information Studies, or equivalent experience
• Formal basic computer qualification - eg CLAIT, ECDL or Microsoft Academy

Experience

• Admin Experience
• IT Experience
• Customer care Experience
• Library Experience
• NHS Experience

Skills

• Strong Interpersonal and communication skills
• Strong team-working skills
• Strong Admin and organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,240 to £27,928 a yearper annum pro rata incl HCAS