LGV Team Manager

Ocado Logistics; Andover; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics provider is seeking an experienced LGV Team Manager in Andover. The role involves managing operations, leading drivers, and ensuring compliance with safety and regulatory standards. Key responsibilities include overseeing transport activities, fostering a positive team environment, and delivering excellent customer service. Candidates should have proven people management experience, a valid UK Driving Licence, and appreciation for regulatory frameworks. The position offers a mixed shift pattern, reflecting the dynamic nature of logistics work.

Qualifications

• Proven experience in managing teams and ensuring high customer service.
• Experience in logistics and fleet management.
• Strong understanding of regulatory compliance for drivers.

Responsibilities

• Oversee daily transport activities and manage drivers.
• Ensure compliance with regulations.
• Uphold high customer service standards.

Skills

People management

Customer service

Organisational skills

Communication

Education

Current, valid UK Driving Licence

Certificate of Professional Competence (CPC)

Job description

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Job Description

About the Role

Ocado is looking for an experienced LGV Team Manager to join our Andover LGV transport department. This position is central to our logistics operation and involves working, mixed days, middays and night shifts, managing our fleet, facilities, and team of drivers. The role ensures the professional and efficient delivery of our LGV services.

This position requires an individual who can effectively manage changing workloads and business demands. You will need strong organisational skills to manage priorities and a focused approach, particularly during peak operational periods. Excellent communication skills are necessary for collaborating with the team and other stakeholders. A methodical approach to work and attention to detail are essential for success in this role.

Key Responsibilities

• Operations Management: Overseeing daily transport activities, managing shifts and the vehicle fleet, optimising routes, and ensuring timely deliveries.
• People Management: Leading and supporting a team of LGV drivers to maintain a high-performing and positive work environment.
• Regulatory Compliance: Ensuring all operations are fully compliant with relevant regulations, including those of the Traffic Commissioner.
• Customer Focus: Upholding a high standard of service to meet and exceed customer expectations, including proactive issue resolution.
• Safety and Standards: Maintaining a safe working environment and ensuring all safety protocols are followed. You will also represent the Ocado brand professionally in all duties.
• Shift Pattern: Working 4 on 4 off pattern of Mixed Shifts: Day, Midday and Night Shifts (2 week rotations)

Skills and Experience

Essential

• Proven experience in people management, including leading teams.
• Experience in delivering a high standard of internal and external customer service.
• Previous management or supervisory experience, particularly with large groups.
• A current, valid UK Driving Licence.

Desirable (in addition to the above)

• A comprehensive knowledge of the Highway Code.
• A thorough understanding of EU and UK Working Time Directive regulations for drivers.
• Familiarity with HR policies and procedures.
• Previous experience in a Fast-Moving Consumer Goods (FMCG) environment.
• Experience in fleet management and Health & Safety.
• A Certificate of Professional Competence (CPC) in National or International Road Haulage.

The Ocado Way

At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave.

Our values are Ocado's DNA; they act as a guide for everything we say and do. 'The Ocado Way' develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our success.