Level 2 Customer Service Apprentice (Adult and Community Learning)

We Manage Jobs(WMJobs); Hempstalls; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local council organization in Hempstalls is seeking a Level 2 Customer Service Apprentice. You will gain hands-on experience while developing valuable skills in a post-16 education setting. Key responsibilities include welcoming learners, booking courses, and promoting our offerings. This is a fixed-term apprenticeship for 18 months with a competitive hourly wage.

Benefits

Earn while you learn

Develop valuable skills

Be part of a community-focused team

Qualifications

• Strong communication skills required.
• Friendly and helpful attitude is essential.
• Attention to detail and willingness to learn are important.

Responsibilities

• Welcome learners at the reception.
• Book learners onto courses.
• Handle course payments.
• Promote courses across the city.

Skills

Strong communication skills

Friendly, helpful attitude

Attention to detail

Willingness to learn

Job description

• Directorate: Children and Family Services
• Section: Adult and Community Learning
• Location: Employment and Skills Hub
• Grade: Level 2 Apprenticeship
• Salary: £7.55 an hour - This rises to NMW after 12 months
• Hours: 37

This advert is open to both Internal and External applicants.

This is a fixed term post for 18 months.

Overview

Join Our Team as a Level 2 Customer Service Apprentice!

Looking for a dynamic role in a post-16 education setting?

We're offering a fantastic apprenticeship with Adult and Community Learning at the Council, where you’ll gain hands-on experience in customer service.

Key Responsibilities

• Working on reception, welcoming learners
• Booking learners onto courses
• Taking course payments
• Promoting our wide range of courses across the city

What You Bring

• Strong communication skills
• Friendly, helpful attitude
• Attention to detail and a willingness to learn

Why Join Us?

• Earn while you learn
• Develop valuable skills for your career
• Be part of a team committed to education and community growth.

Apply now and start your journey with us!

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.

To Apply

Please visit our website. If you have any queries or want an application form in another format, please email [e-mail] or call us on 01782 238189. Website: https://webrecruitment.stoke.gov.uk/wrl/