Leisure Membership Advisor

Village Hotels; Bury St Edmunds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic hotel chain is seeking a Leisure Membership Advisor in Bury St Edmunds, UK. You will be responsible for engaging with potential members, showcasing the facilities, and matching their needs to ensure a successful fitness journey. The ideal candidate loves meeting new people and possesses strong sales and customer service skills. Benefits include complimentary club membership, discounts for employees, and a fun, inclusive work environment, supporting both personal and professional development.

Benefits

Complimentary full leisure club membership

Employee discounts on overnight stays

50% discount on food and drink

Exciting training platform

Health and well-being benefits

Flexible working hours

Team events and recognition incentives

Monthly well-being program

Holiday purchase scheme

Qualifications

• A natural ability to interact with all types of people and use effective selling techniques.
• A passion for leisure, fitness, and customer service.
• An ability to understand and tailor services to individual needs.
• A drive to achieve and exceed targets.
• Forming great relationships within leisure and other departments.

Responsibilities

• Showcase facilities to potential new members.
• Match individual needs to available facilities.
• Advise on additional products and services.

Skills

Effective selling techniques

Interpersonal skills

Customer service

Ability to exceed targets

Team mentality

Job description

Leisure Membership Advisor

Village Hotels • Bury, United Kingdom

The first step on the road to fitness is making the decision to get started.

Joining a gym is a little like dating. You want to know what you’re committing to, whether you have the time to fit it into your busy social schedule, and that the relationship offers you what you’re dreaming of.

So as Membership Advisor, it’s your job to ensure a perfect match.

You’ll bring that vibrant personality and oh‑so‑lovable nature to showcase our facilities to potential new members. You’ll get to know what they’re looking for, what they hope to achieve, and demonstrate how Village Gym is their match made in heaven.

You love meeting new people, so you’ll enjoy getting to know potential new members, by phone or in person when you give them a grand tour of the club.

You’ll match their individual needs to the facilities we have on offer, to ensure their fitness journey gets off to a great start. Plus, advise on additional products and services to help them smash those fitness goals.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Benefits

• Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
• Employee discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
• 50% discount on food and drink purchased on or off shift at any Village Hotel.
• Exciting training platform with gamified learning.
• Discounts and cashback offers on many high street brands.
• A range of well‑being and healthcare benefits.
• Financial well‑being support via Salary Finance.
• Employee Assistance Programme.
• Flexible working hours.
• A fun, supportive and inclusive work environment with loads of development opportunities.
• Regular team events with our BIG People days monthly.
• Excellent reward and recognition incentive schemes.
• Monthly well‑being programme for all employees to support your mental health.
• Anniversary rewards for key milestones of service.
• Holiday purchase scheme.
• Birthday day off.
• Electric car salary sacrifice scheme.

• T&C’s apply based on your contract.

What we need from you

• A natural ability to interact with all types of people, use effective selling techniques, and a belief in sales through service.
• A passion for leisure, fitness and customer service.
• An ability to understand the individual needs and wants of our members and tailor your service and communication around them.
• A drive to achieve and exceed targets.
• A team mentality, forming great relationships within leisure and other departments.

Come and be part of something new & something special – Work, Grow & Play the Village Way!