Leisure Assistant - Cardiff

Village Hotels; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group based in Cardiff seeks enthusiastic individuals to deliver exceptional customer service and maintain high standards in public areas. The role includes ensuring guest satisfaction, cleanliness, and safety in pool areas. Ideal candidates will possess a passion for hospitality and a commitment to high quality service. This position offers various benefits including complimentary memberships and discounts, professional development opportunities, and a supportive work environment.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

30% discount in Starbucks

Excellent training and development

Well-being and Healthcare benefits

Flexible working hours

Qualifications

• Passion for hospitality, leisure, and fitness.
• Ability to recognize and address potential issues.
• Experience in delivering exceptional customer service.

Responsibilities

• Maintain cleanliness and hygiene of public areas.
• Ensure guest satisfaction through attention to detail.
• Conduct rescues and ensure member safety in the pool area.

Skills

Customer service

Solutions oriented

Attention to detail

Ability to work in compliance

Job description

A passion for everything hospitality, leisure and fitness -A smile and ability to talk to everyone -The ability to deliver outstanding customer service leading to exceptional member satisfaction -Solutions orientated with an eye for spotting issues before they happen -Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe.

Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed. So you'll bring your passion for perfection to ensure our public areas are looking slick. Whether it's sprucing up the studios or keeping the gym floor looking on form. You recognise that our members have a certain standard when it comes to their fitness experience. So you'll be hell-bent on making it one that keeps the smiles coming. Expect a varied day-to-day that includes cleanliness, hygiene and refining our awesome guest experience. You'll also be ready to take action and perform rescues to ensure the safety of our members in the pool area. Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition. Join us and we can offer you benefits.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth 1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from 49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.