Legal Team Deputy Supervisor (Housing & Debt)

Citizens Advice Mid Mercia; Cromford CP; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A community-focused advisory service is seeking a Legal Services Assistant to support the team in delivering legal aid and guidance in housing and debt matters. You will supervise caseworkers, maintain caseloads, and provide telephone advice. The role offers hybrid working, professional development opportunities, and a supportive environment. Salary ranges from £29,329 to £31,122 based on experience.

Benefits

28 days entitlement plus bank holidays

Opportunities for further training

5% pension contributions

Paid DBS application

Supportive environment

Qualifications

• 18 months experience of housing and/or housing debt law
• Ability to complete tasks to the highest quality
• Proficient in managing and monitoring work standards

Responsibilities

• Assist the Legal Services Manager in supervising caseworkers and administration staff
• Advise and act on behalf of clients for housing/debt matters
• Support with telephone advice and face-to-face assistance

Skills

Excellent communication skills

Time management

Attention to detail

Experience in housing and/or housing debt law

Job description

Overview

You will support the Legal Services Manager in delivering the Legal Aid HLPAS, standard contracts, and the Telephone Advice Service (TAS). You will also assist other team Supervisors by providing advice, guidance, and undertaking delegated supervisory responsibilities. In addition, you will help oversee the development and delivery of the HLPAS, standard contracts, and TAS, including supervising and assisting staff, and acting on behalf of clients in housing and debt matters.

Responsibilities

• To assist the Legal Services Manager and team Supervisors with the supervision of a team of caseworkers and administration staff to ensure the delivery of all services operating within the core hours and in accordance with the KPI targets
• Advise and act on behalf of clients for housing / debt matters from instruction through to completion
• To support with telephone advice where needed
• To assist the face-to-face team if and where required including represent clients in the County Court including court duty for possession cases
• Build and maintain a caseload of housing matters, funded by both Legal Aid and privately where required

What we offer in return

• 28 days entitlement plus bank holidays pro-rata
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month's full contractual pay for maternity, upon meeting qualifying criteria

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.

Person specification

• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can complete tasks to the highest quality
• Can monitor and maintain own standards ensuring work is accurate
• Has 18 months experience of housing and/or housing debt law, Disability Confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to.

About Citizens Advice Mid Mercia

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you. Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

Details

• Salary: £29,329 to £31,122 depending on experience
• Hours: 40 hours per week
• Location: Hybrid Working - a few days per week from one of our offices, a few days from home depending on service needs
• Contract: fixed-term until 31 Aug 2028