Learner Support & Success Advisor

Learndirect; Bournemouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading online learning provider based in Bournemouth is seeking a Customer Support Advisor. The role involves being the first point of contact for learners and providing exceptional support to ensure successful course completion. Candidates should possess effective communication skills and be financially astute. The company offers a funded course after probation, excellent holiday allowance, and a positive working environment.

Benefits

Funded course after probation

Extra holiday for birthday

Company pension scheme

Staff social events

Qualifications

• Broad understanding of computer systems and applications.
• Ability to work with diverse individuals and maintain confidentiality.
• Willingness to participate in additional training.

Responsibilities

• First line of contact for all learners.
• Ensure smooth support for course completion.
• Manage customer issues efficiently.

Skills

Effective communication

Financially astute

Problem solving

Customer service skills

Job description

A leading online learning provider based in Bournemouth is seeking a Customer Support Advisor. The role involves being the first point of contact for learners and providing exceptional support to ensure successful course completion. Candidates should possess effective communication skills and be financially astute. The company offers a funded course after probation, excellent holiday allowance, and a positive working environment.