Learner Recruitment and Reception Officer

RNN Group; Heanor; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading education and training provider in the United Kingdom is looking for a Learner Recruitment & Reception Officer to provide exceptional customer service to both internal and external clients. This role involves offering information and advice to potential learners, ensuring a positive experience in various communication forms. The ideal candidate should have experience in customer service, excellent communication skills, and relevant qualifications. The position offers flexible working hours and significant career development opportunities.

Benefits

Access to local government pensions scheme

Up to 41 days annual leave

Access to gyms, restaurants, and salons

Health & wellbeing benefits

Career development opportunities

Qualifications

• Previous experience in a customer-facing role, ideally in an educational setting.
• Excellent written and verbal communication skills.
• Ability to handle enquiries with minimal supervision.

Responsibilities

• Provide high-quality customer service to learners and customers.
• Deliver a professional reception service and pre-entry information.
• Assist in achieving the Group's mission with a proactive approach.

Skills

Customer service skills

Communication skills

Education

Level 2 Literacy and Numeracy (equivalent to GCSE)

Level 3 in Information & Guidance

Level 2 Customer Service (or willingness to work towards it)

Job description

The Learner Recruitment & Reception Officer role is a key part of the Group's customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers. In this role, you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication. The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate. Through a proactive, enthusiastic and customer-focused approach you will assist the Group to achieve our mission to provide skills for the future of our students and community through outstanding teaching & learning. The preferred days of the week we would ideally like this role to work on are Monday – Wednesday 8.30 am – 5.00 pm, however we can discuss this further at interview with candidates. These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events who will give you operational direction and supported by the Director of Learner Recruitment and Marketing. The department is critical to ensuring all customers and existing students have a positive and meaningful experience.

Benefits and Rewards

• Access to local government pensions scheme
• Up to 41 days annual leave per year including closure during Christmas period
• Access to our gyms, restaurants and salons
• Staff health & wellbeing and benefits schemes including in-house Occupational Health service
• Full, part time and flexible working hours available in many roles
• Parking available at all of our sites
• Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
• New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
• Recruitment Referral Scheme for all employees, worth £200 per referral made

About RNN Group

RNN Group's main goal is to be an 'outstanding' education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too.

Requirements

You will have previous experience of working in a customer-facing role, and ideally within an education setting, providing information, advice and guidance. You will have excellent communication both written and verbal and be able to deal with a range of enquiries in the most effective manner. You will need to be able to deal with enquiries appropriately and effectively, under minimal supervision on occasion as reception can be very busy. You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance as well as a Level 2 Customer Service or be willing to work towards it.