Lead User Researcher, Digital CX - Hybrid

Sky; City Of London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading media and entertainment brand is seeking a skilled Lead User Researcher to improve digital customer experiences. In this hybrid role, you'll guide research initiatives and collaborate across teams to ensure optimal user journeys for millions of customers. Ideal candidates will have proven expertise in leading user research for large-scale products, utilizing both qualitative and quantitative methods. This position offers flexibility with three days in the office and a dynamic, inclusive work environment.

Benefits

Generous pension package

Private healthcare

Discounted mobile and broadband

Wide range of rewards and experiences

Qualifications

• Proven experience leading user research for large-scale digital products.
• Expert-level skills in qualitative and quantitative research methods.
• Deep knowledge of research tooling ecosystems.
• Skilled at combining behavioural analytics with qualitative insights.

Responsibilities

• Lead a team of user researchers to improve end-to-end journeys.
• Plan and run various research activities.
• Champion the customer voice in strategic conversations.
• Promote the value of user research across the organisation.

Skills

User research methods

Stakeholder influence

Storytelling

Agile methodologies

Tools

Adobe Analytics

Usertesting

UserZoom

Optimal Workshop

Job description

A leading media and entertainment brand is seeking a skilled Lead User Researcher to improve digital customer experiences. In this hybrid role, you'll guide research initiatives and collaborate across teams to ensure optimal user journeys for millions of customers. Ideal candidates will have proven expertise in leading user research for large-scale products, utilizing both qualitative and quantitative methods. This position offers flexibility with three days in the office and a dynamic, inclusive work environment.