Lead User Researcher

Reward Gateway; City Of London; On-site; GBP 90,000 - 95,000; Full time

Job summary

A leading digital platform is seeking a Lead User Researcher in London to drive strategic research initiatives and mentor the design team. This role requires 7+ years of UX research experience, leadership skills, and proficiency in user testing methodologies. The successful candidate will translate insights into impactful product strategies within a diverse, innovative environment.

Qualifications

• 7+ years’ UX research experience with demonstrated business impact.
• Proficiency in qualitative and mixed-method research techniques.
• Strong ability to communicate complex concepts clearly.

Responsibilities

• Lead strategic user research initiatives.
• Mentor Design and Research team members.
• Translate research findings into actionable insights.

Skills

UX research experience

Leadership skills

Qualitative Research mastery

User testing tools

Excellent communication

Tools

UserTesting

Maze

Tableau

Job description

Lead User Researcher

Application Deadline: 17 October 2025

Department: Product Usability

Employment Type: Full Time

Location: London

Compensation: £90,000 - £95,000 / year

Description

Reward Gateway|Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. Our shared mission of ‘Making the World a Better Place to Work' and ‘Enriching connections, For good’, guides our every action and charts a sustainable path to a better future. We are looking for a Lead UX Researcher to shape the future of our platform and products and champion human-centred design. In this role, you’ll lead strategic research initiatives, mentor a growing Design and Research team to help mature processes and deliver insights that directly influence product direction and business outcomes.

Some of Your Responsibilities and Core Duties will be:

• Identifying the prioritising effort around the biggest opportunities and risks over different timescales
• Mentor Researchers, designers and embed best practices across the product organisation
• Plan and execute end-to-end user research using qualitative and quantitative methods (e.g., data analysis, usability testing, interviews, surveys, diary studies, etc.)
• Support team members when it comes to gathering, analysing, synthesising research data, and presenting or applying insights to the team's work
• Translate research findings into clear, actionable insights and present them to stakeholders at various levels
• Develop and maintain research documentation, personas, journey maps, and other artefacts.
• Maintain and continue to develop a centralised user research repository
• Contribute to the development of internal research processes, a centralised repository, and best practices

Skills, Knowledge and Expertise required:

• 7+ years’ UX research experience, strong leadership skills, and a track record of how research has driven business impact
• Qualitative Research mastery across the discovery and evaluative phases of the design process using a varied methodology
• Mix method insight development, triangulating different sources from data, interviews and desk research to build more confidence around product direction
• Comfortable with User testing and data analysis tools like UserTesting, Maze, Tableau and analytics
• Ability to frame complex concepts simply and clearly, adapting for different audiences and organisational levels
• Create compelling evidence narratives that support a diverse range of customers and users over multiple geographies
• Experienced at driving Research vision and strategy on a global level and developing team standards in an emerging practice
• Curiosity and Empathy
• Critical thinking and pattern recognition
• Excellent communication, presentation, and interpersonal skills
• Comfortable with working in a fast-paced environment with shifting priorities

The Interview Process:

• Online interview with the Senior Talent Partner. This should last no longer than 40 minutes
• Online interview and talk through a User Research case study with the Head of Product Design and a User Researcher
• Final interview with the Head of Product Design and Product Director

Be comfortable. Be you.

At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.