Lead Store Advisor (Georgetown)

ON RUNNING; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports retail company in London is seeking a Lead Store Advisor to oversee sales performance and mentor Store Advisors. This role requires 2-3 years of retail experience, strong communication skills, and a keen eye for visual merchandising. You will help drive operational excellence and contribute innovative ideas to enhance store processes. Opportunities to advance your career in a dynamic retail environment await you.

Qualifications

• 2 - 3 years of experience in retail operations or customer-focused environments.
• At least one year of experience leading teams and managing projects.
• Exceptional communication and interpersonal skills.

Responsibilities

• Drive sales performance and mentor Store Advisors.
• Supervise customer interactions and optimize inventory management.
• Maintain operational excellence and uphold visual merchandising standards.

Skills

Team leadership

Communication skills

Customer service

Visual merchandising

Job description

In short

As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your Mission

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
• Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
• Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
• Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

Your story

• 2 - 3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed