Lead Receptionist

NHS; Hinckley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local healthcare facility in Hinckley is seeking a Lead Receptionist to manage and supervise the reception team. This full-time position requires strong administrative, organizational, and supervisory skills. The successful candidate will ensure efficient reception operations and assist in training other receptionists. Excellent communication and problem-solving skills are essential. This role offers a competitive hourly rate of £12.40 and 25 days of annual leave plus bank holidays.

Benefits

25 days annual leave

Bank holidays

Competitive hourly rate

Qualifications

• Proven administrative experience, including front desk duties.
• Strong typing and organizational skills.
• Experience supervising staff preferred.

Responsibilities

• Lead and supervise the reception services.
• Support, train and guide receptionists.
• Oversee the efficiency of all reception duties.
• Monitor daily tasks and alert the Practice Manager.

Skills

Administrative Experience

Typing

Organisation Skills

Front Desk

Microsoft Office

Supervising Experience

Job description

Overview

Lead Receptionist at The Centre Surgery, Hinckley. Full time, Monday to Friday. Closing date: 10 October 2025. Hourly rate: £12.40. 25 days annual leave plus bank holidays.

Main duties / Responsibilities

• Lead and supervise the reception services from a strategic and operational perspective.
• Support, train and guide other receptionists during their working day; ensure reception team functions at a consistently high level and promotes initiative to problem solve in the absence of, and in the presence of, the Supervisor.
• Oversee that all reception duties are carried out efficiently and all enquiries are handled courteously and in a timely manner by all reception colleagues, acting as a resource as appropriate.
• Suggest ideas or changes that will continually enhance the performance of the reception team.
• Ensure that the reception area is sufficiently staffed at all times.
• Highlight to the Practice Manager where there are gaps in staffing as quickly as possible to ensure adequate staffing at all times.
• Ensure that repeat prescriptions are processed in a timely and efficient manner and are ready for collection on time.
• Oversee that all work is completed in a timely manner including patient tasks, prescription requests and registrations; alert the Practice Manager to any shortfalls or potential problems.
• Define, delegate and monitor reception teamwork in response to changing practice needs.
• Undertake other ad-hoc work as required under the guidance of the Practice Manager.

General Requirements

• Provide cover for members of the reception team during sickness, holidays and training.
• Monitor daily the number of tasks outstanding on SystmOne and alert the Practice Manager if there is a significant increase requiring extra resource.
• Monitor and record Reception Staff absence using GP TeamNet.
• Ensure all Reception Staff complete Mandatory Training, ensuring protected time is provided if required.
• Organise monthly Reception Meetings (booking a room, producing the Agenda, sending electronic invitations) and taking the minutes; record on GP TeamNet.
• Attend other meetings as required, including In-house PLT & Practice Clinical Meetings.
• Record any significant events related to the reception team and patient service using GP TeamNet.
• Support the Practice Manager in the appraisal process for relevant practice staff.
• Produce working rotas for Reception/Admin staff at the surgery.
• Ensure Reception Staff action links (including approval of patient registrations) within SystmOne in a timely manner.
• Manage paper copies of patient notes (e.g., filing/returning as appropriate).
• Identify additional income opportunities for the practice.
• Work with the Data Quality Supervisor to establish systems for validation of patient information, including regular checks and quality audits.
• Support Reception Staff to encourage patients to sign up for Online access.
• Monitor the Practice generic e-mail account in the absence of the Senior Patient Administrator.
• Promote and maintain health, safety and security as defined in the Practice Health & Safety Policy.

Confidentiality

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, and other healthcare workers. All such information from any source is confidential and should be treated accordingly. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Federation may only be divulged to authorised persons in accordance with Federation policies and procedures relating to confidentiality and data protection.

Person Specification

Experience

• Administrative Experience
• Typing
• Organisation Skills
• Front Desk
• Microsoft Office
• Supervising experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Employer name

Hinckley And Bosworth Medical Alliance Ltd