Lead, French-Speaking Partner Experience Team

Deliveroo; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading food delivery service in Manchester is seeking a New Partner Experience Team Leader to manage French-speaking agents. Responsibilities include coaching the team, setting performance goals, and ensuring restaurants thrive with their partnership. Strong candidates will have management experience and fluency in both French and English. This role offers a hybrid work environment and is part of a fast-growing company dedicated to transforming how people shop and eat.

Benefits

Health benefits

Family support

Growth opportunities

Diversity and inclusion initiatives

Qualifications

• 2+ years management experience required.
• Fluency in French and English essential.
• Experience in account management or customer service desirable.

Responsibilities

• Oversee daily operations of New Partner Experience Agents.
• Coach team to develop skills and improve performance.
• Work with other Team Leads to ensure collaborative success.
• Establish performance management framework for the team.
• Ensure restaurants are comfortable with our systems.

Skills

Management experience

Fluent in French and English

Account management experience

Target-driven attitude

Job description

A leading food delivery service in Manchester is seeking a New Partner Experience Team Leader to manage French-speaking agents. Responsibilities include coaching the team, setting performance goals, and ensuring restaurants thrive with their partnership. Strong candidates will have management experience and fluency in both French and English. This role offers a hybrid work environment and is part of a fast-growing company dedicated to transforming how people shop and eat.