Lead End User Computing Engineer

Scottish Government; Dundee, Glasgow; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading governmental organization is hiring a Lead End User Computing Engineer to drive operational excellence within Social Security Scotland. The candidate will lead a team, manage Mobile Device Management solutions, and deliver a seamless user experience for staff across multiple platforms. Ideal candidates will have expert technical knowledge and a passion for improving EUC services. The role offers a competitive salary and additional pay supplement after a qualifying period.

Benefits

£5,000 Digital, Data and Technology pay supplement

Inclusive workplace culture

Qualifications

• Proven experience in a technical leadership role in EUC.
• Expert level understanding of vendor and supplier management.
• Ability to manage change requests and incident investigations.

Responsibilities

• Lead a small team of EUC specialists ensuring operational excellence.
• Oversee Mobile Device Management solutions and configurations.
• Develop procedures and documentation for asset tracking.

Skills

Leadership

End User Computing Technologies

JAMF expertise

Mobile Device Management

ITIL best practices

Tools

JAMF

Intune

SCCM

Job description

Salary - £45,894 - £54,952 (plus a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 month qualifying period)

Location - Dundee or Glasgow

Hours - 35 hours per week

Closing Date - 13th October 2025 at 23:55

Reference - 2397

Employment Type - Permanent

Overview

Are you an experienced End User Computing professional with a passion for leadership and a deep technical expertise in EUC technologies? Social Security Scotland is seeking a dedicated Lead End User Computing Engineer to join our Chief Digital Office.

In this pivotal role, you will lead a small team of EUC specialists, driving operational excellence and ensuring a seamless, secure, and efficient user experience for over 4,000 colleagues across multiple devices and platforms. If you hold a JAMF 300 certification and thrive on delivering innovative solutions, this is your chance to make a meaningful impact within a forward-thinking government organisation.

Social Security Scotland, an Executive Agency of the Scottish Government, is undertaking the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over £300m, Social Security Scotland is delivering a social security system that will support the people of Scotland for decades to come.

We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish, by embedding a working environment where we all treat each other with dignity and respect, and recognise each other’s contributions.

A Lead End User Computing Engineer has expert technical understanding and is accountable for vendor and supplier management. At this level, you will work with relevant IT operations and other functions, such as technical architecture, to understand lower level productivity, development and feasibility.

DDaT Pay Supplement

This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.

Main Duties

• Manage the Mobile Device Management solutions (e.g., JAMF, Intune, SCCM), ensuring secure configuration, accurate asset tracking, and proper control of IT assets across key areas.
• Oversee high-impact, complex change requests, ensuring release policies, procedures, and processes are followed.
• Lead incident investigations and problem resolution within EUC and JAMF environments, proactively identifying and addressing potential issues to deliver excellent user outcomes.
• Analyse patterns and trends to improve services, collaborating with specialists as needed, and implementing preventative measures.
• Develop and maintain procedures, documentation, and reports, providing insightful commentary and ensuring standards for object security and integrity.
• Apply ITIL best practices to manage service lifecycle, including planning, testing, and continuous improvement initiatives.
• Set and uphold technical standards, coordinate system and acceptance testing, and offer authoritative guidance on test planning.
• Identify opportunities for process optimisation, contribute to best practice development, and champion user research to understand and prioritise user needs.
• Collaborate with stakeholders to drive improvements, and recommend appropriate tools and methods to enhance EUC services.

Further Information

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at [e-mail].