Lead Designer, Experience Operating System

Lloyds Banking Group; City of Edinburgh; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

A financial services organization is seeking a Senior Designer for their Experience Operating System. This pivotal role involves shaping the future of design systems and leading technical strategies. Candidates should possess a strategic mindset, strong leadership skills, and be hands-on in developing design solutions. The organization supports a hybrid working model across several locations in the UK, with a competitive salary and extensive benefits package. Join a team committed to fostering innovation and inclusive design practices.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Free share schemes

Discounted shopping

30 days holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Deep expertise in design systems and brand experience.
• Experience in scaling systems and driving adoption.
• Experience in line management of senior design specialists.

Responsibilities

• Lead the development of CancaraOS for consistent, efficient experiences.
• Shape the roadmap and priorities for design systems.
• Drive technical excellence and integration of design systems.

Skills

Strategic problem solving

Leadership of senior design specialists

Hands-on craft leadership

Team engagement and influencing

Collaborative and visionary

Data-driven decision making

Job description

Job Description

END DATE Friday 16 January 2026

SALARY RANGE £76,194 - £89,640

We support flexible working – click here for more information on flexible working options

Flexible Working Options Hybrid Working, Job Share

JOB TITLE: Senior Designer, Experience Operating System

SALARY: The salary banding is £76,194 - £89,640

LOCATION: Manchester, Bristol, Leeds, Halifax or Edinburgh

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, involving at least two days per week or 40% of our time at one of our office sites.

About this opportunity

Step into a career-defining role as Lead Designer for our Experience Operating System, where you’ll shape the future of how design systems, language, content, tooling and AI come together to deliver seamless experiences at scale.

Your mission is to lead the development of CancaraOS, our experience operating system, powering quality, consistency, efficiency and innovation across every experience we build.

This role sits within the Design Delivery Practice and combines strategic leadership with hands‑on expertise. You’ll drive technical excellence, integration and adoption of enterprise‑grade design systems, while influencing strategy and connecting with customers across design, engineering, brand and beyond. This includes being our key leader with vision on design tooling strategy and the use of AI in design as well as championing inclusive design, helping to embed standard process.

What will I be doing?

• Bringing a product attitude: shape the roadmap and backlog priorities for design systems, language and content initiatives, ensuring alignment with strategic goals
• Defining strategy and value: define objectives, articulate commercial value and measure impact to visibly demonstrate return on investment
• Bringing technical expertise: lead the evolution of our enterprise‑grade design systems, ensuring robustness and scalability
• Integrating cross‑functionally: shape and steer CancaraOS as a technical platform, aligning design, brand, engineering, personalisation and colleague experiences into a cohesive operating model
• Developing people: manage and develop the Design Systems, Design Language and Content Design Leads, ensuring clarity of roles and collaboration across teams
• Driving performance: foster a high‑performing, inclusive team culture that champions craft excellence and delivery impact
• Getting hands‑on: act as a lead systems designer, contributing directly to component design, Figma libraries and technical documentation to set standards and exemplify procedure
• Engaging customers: connect with the Design Leadership Team and non‑design collaborators to influence strategy and secure consensus, establishing contribution processes for product teams and external partners
• Innovating and integrating AI: embed new technologies, including AI capabilities, into design workflows to enhance efficiency and scalability

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you’ll need

• Strategic problem solver with deep expertise in design systems and brand experience
• Delivery‑focused, with experience in scaling systems and driving adoption
• Proven experience in line management and leadership of senior design specialists
• Hands‑on craft leadership in design systems, tooling and AI
• Skilled in team member engagement and influencing at senior levels
• Collaborative and visionary, able to unite teams behind shared goals
• Data‑driven, able to measure and communicate impact and value

This role is pivotal in fostering a culture of accessibility and equity in design, ensuring that our products and service offerings are usable and enjoyable for people of all abilities, backgrounds and experiences.

For Internal colleagues, please contact Vishal Kapoor for more information.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from underrepresented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.