Lead Client Relationship Manager - Business Intelligence for Marketers

Media IQ Recruitment Ltd; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global media and information business seeks a Lead Client Relationship Manager in London. This role involves managing key clients, ensuring their needs are met through effective communication, and mentoring junior team members for optimal performance. Ideal candidates will have 2+ years in a SaaS/BI environment and possess strong interpersonal skills.

Benefits

Strong training and development opportunities

Lively and supportive work culture

Qualifications

• 2+ years client relationship/account management experience.
• Experience mentoring/managing junior relationship managers.
• Highly articulate and confident.

Responsibilities

• Maximise client engagement levels through research and insights.
• Manage and resolve client issues, providing training as needed.
• Coach and train 2 junior client relationship managers.

Skills

Client Relationship Management

Mentoring

Communication

Target-Driven

Job description

Lead Client Relationship Manager - Business Intelligence for Marketers

Job Sector

BI / SaaS / Research / IT

Contract Type

Permanent

Location

London (1 day a week) + Working from Home

Job Reference

MediaIQ-SnrClientRelM103

Do you have 2+ years client relationship management experience within the SaaS/BI space?

Have you managed or mentored more junior client relationship managers?

Like the idea of working for a highly respected global information and events business?

If yes, please read on...

The Company

A leading global media and information business with strong career prospects and an entrepreneurial and client-centric approach to growth. They have strong training and development as well as many benefits and rewards. They have a lively, sociable and supportive culture and working environment.

The Role of Lead Client Relationship Manager

The business intelligence platform which you would be working on, is a leading global platform which provides marketers with best practice advice, trend data, special reports, webinars, insights, research papers, advisory services and much more. It exists to help marketers to spend their budgets as effectively as possible in an ever changing marketing landscape. Clients pay an annual subscription for each marketer that requires access to the platform.

AsLead Client Relationship Manager you will be responsible for maximising the engagement levels of your client base, through research, insights and regular contact with the key stakeholders. You will manage and resolve issues, provide training and help to ensure that your clients are gaining the most amount of value out of their subscription to the platform.

In addition to the above, you will also be managing 2 client relationship managers, coaching and training them and ultimately helping them to hit their engagement targets.

Requirements for thisLead Client Relationship Manager role

• 2+ years client relationship/account management experience within a SaaS/BI environment
• Experience of mentoring/managing more junior relationship managers
• Highly articulate, confident and a strong relationship person
• Outgoing and lively
• Target driven and customer focused
• An interest in marketing
• Stable career history

If you think that you could be the Lead Client Relationship Manager that our client is looking for, please apply and a consultant will be in touch should you make the shortlist.