Lead Business Analyst

Nationwide; Swindon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major banking institution is looking for a Lead Business Analyst to join their Mortgages Chief Information Office in Swindon. This role involves leading a team of analysts, providing strong leadership, and ensuring that analysis activities meet quality standards. The ideal candidate will have experience in business analysis, an understanding of mortgage products, and the ability to engage effectively with various stakeholders. This position offers hybrid working and aims to meet customer needs through innovative solutions.

Benefits

Access to private medical insurance

Highly competitive pension

Annual performance-related bonus

Training and development opportunities

Salary sacrifice scheme benefits

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Extensive experience in senior or lead business analysis roles.
• Experience leading diverse, geographically dispersed teams.
• Proven track record in prioritising and delivering business analysis activities.

Responsibilities

• Lead a team of Business Analysts ensuring work meets quality expectations.
• Use business analysis knowledge to identify solutions for business outcomes.
• Engage with change team participants and stakeholders effectively.

Skills

Strong leadership skills

Understanding of Nationwide’s Mortgage Products

Analytical skills

Proactive mindset

Communication skills

Job description

Swindon, United Kingdom
Greater London, United Kingdom

We have an exciting opportunity for ahands-onLead Business Analyst, to join ushere in the Mortgages Chief Information Office, in our Virgin Money Integration Value Stream. This rolesits under CT (Customer Technology), part of the wider Chief Operating Office department, which is responsible for delivering IT solutions which have our customers and colleagues at heart.

Our Virgin Money IntegrationValue Streamis a growing team, and you’ll be joining at its infancy. We’ll expect you to be hands on where you will be collaborating with and influencing senior stakeholders designing and delivering business solutions which add significant value, to achieve business success and help us meet our customer needs.

As a Lead Business Analystin this fast-paced area,you will beaccountable forprovidingstrong, visibleleadership, coaching& supporttoa team ofanalysts, ensuring they have the correct environment to thrive and deliver.You will also work closely with the Virgin Money Integration Leadership Teamand widerstakeholder groupsto ensure that Analysis activity is to time & quality, supporting our overall ambitiousdrive for excellence.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires.

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Chris Moore and the main recruitment contact is Ashley Dodds.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

A key priority for this role is to provide support to ensure your analysis team are able to perform at their very best, day in day out. You will do this by having relevant experience under your belt and you’ll be using your business analysis or solution design knowledge to identify solutions that achieve the best business outcome, influencing technology and business resolutions with confidence and innovation while taking into account any external factors and dependencies.

You will lead a team of Business Analysts ensuring that their work is estimated, scheduled, prioritised and meets quality expectations. You will use your strong communication skills to engage with diverse change team participants and establish influential relationships with business stakeholders and the leadership team.

You’ll be using your own initiative in this role and required to work with a proactive mindset and aim to identify, accelerate and resolve issues/risks. As a Lead Business Analyst, you’ll strive for continuous development in your work and the work of your team, identifying areas for improvement throughout the lifecycle of an initiative.

About you

You will have/be:

Astrong understandingofNationwide’sMortgage Products & associated technologies

Strong leadership skills with proven experience of leading a teamacrosssmall and large-scaleinitiatives

The ability to accommodate differing needs of multi-disciplinedand geographically dispersed teams, consisting of internal and external resources e.g. third-party suppliers, remotecolleaguesand contractors

Extensive experience of working within a senior or lead business analysis roleincluding task and line management

Experienced at prioritising,sequencingand sizing Business Analysis activities

Strategically focused, withexperience of developing roadmaps,identifyingBusinessValueand supporting the funding processes

Provenanalytical skills in definingbusiness outcomes,defining thebusiness requirements, operational designs andsupporting end-to-end delivery

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 1905
• Apply Before 02/08/2026, 11:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB