Landside Operations Assistant - Annualised - East Midlands Airport

MAG; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading airport operations company in Manchester is seeking a Car Parks Support Assistant for a full-time, permanent role. Responsibilities include vehicle movement, customer assistance at car park barriers, and operating booking systems. The ideal candidate will possess excellent customer service skills, a manual UK driving license, and the ability to work flexibly across shifts. This position offers an annualized hours contract with guaranteed compensation despite variable workloads.

Qualifications

• Careful and experienced driver with a UK Driving License for at least 2 years.
• Flexible to work in a 24/7 operation including night shifts and weekends.
• Enjoys working with a variety of people and providing exceptional service.

Responsibilities

• Move and park a range of vehicles including passenger cars.
• Serve as the main point of contact at car park barriers.
• Operate car parks booking systems and specialized equipment.

Skills

Customer service skills

Driving skills

Basic computer skills

Job description

Summary

• Car Parks Support Assistant - Annualised
• Full Time - Permanent role
• Working an average of 21 hours a week

Annualised hours contract

Why MAG?

Every year, East Midlands Airport connects over 4 million passengers with more than 80 destinations across Europe and is also the UKs number one provider of pure freight services. Part of the largest UK owned airport operator group, MAG, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region

The role

As our business is growing and our passenger numbers are increasing, we are looking for new members to join the Landside Operations team at East Midlands airport. We are looking for standout talent to support us in our promise to deliver effortless travel to our customers. We are looking for candidates who have excellent customer service skills, a willingness to work outdoors in all-weather and passion for working with vehicles. The ideal candidate will be working with an established team supporting our operation with 170,000 movements of vehicles and supporting 15,000 car parking spaces.

In this fast‑paced role you will have responsibility for :

• The movement and parking of a range of vehicles, everything from a Fiesta to a Ferrari!
• Be the voice of our landside operation, speaking to passengers at car park barriers and sharing your expert knowledge of the Airport.
• You will be the smiling face of our meet and greet office.
• Operate our car parks booking systems and specialised equipment.
• Have a willingness to working in all‑weathers to deliver an effortless travel experience all day, every day.

We offer a permanent annualised hours contract which means you are paid for 21 hours a week. However, at peak times you may be required to work additional hours or at quieter times you may be required to work less than 21 hours a week -This does not affect your salary which is paid consistently at 21 hours per week despite the hours you may work.

For example, in summer you may be required to work 31 hours, however you will be paid for 21 hours. In winter where your hours will be reduced, the additional 10 hours worked in summer will be offset to equal 21 hours a week. So, you will work 11 hours but still receive payment for 21 hours that week.

You will need to be flexible to work on a 24 / 7 operation which will include night shifts, early mornings (Earliest start time from 03:00am), late shifts, weekends and bank holidays shifts.

What will make you successful in the role?

You should be a careful and experienced driver that has held a manual UK Driving License for at least 2 years, with no more than 3 penalty points. You will be fully flexible to cover a 24 / 7 operation which will include night shifts, early mornings, weekends and bank holidays. In addition to this, you will:

• Enjoy working with a wide variety of people, have strong customer service skills and a desire to help deliver exceptional service to our customers.
• Basic computer skills are required for this role, so experience using a computer is necessary.
• Be prepared to work flexibly & effectively outside whatever the weather, were a 24-hour operation!
• Hold a passion for working with cars if you love all things cars then you will understand the importance of looking after our customers vehicles and be comfortable driving both manual and automatic vehicles.