l'Oréal Luxe Multi-Brand Solo Counter Manager, Boots Jersey (37.5 Hours)

L'OREAL GROUP; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading beauty company in London seeks a One Luxe Team Leader to drive store performance and deliver an exceptional customer experience. The role requires strong leadership abilities, retail expertise, and a focus on coaching team members to achieve sales targets. Enjoy competitive compensation, generous time off, and access to exclusive products as part of the rewards package.

Benefits

Competitive salary

Exclusive product perks

30 days holiday

Health and wellness benefits

Referral bonus program

Sustainability initiatives

Qualifications

• Proven experience in retail management and achieving sales targets.
• Ability to lead and develop a high-performing team.
• Strong coaching skills to enhance team performance.

Responsibilities

• Deliver a world-class customer experience by coaching your team.
• Achieve and surpass store KPIs and sales targets.
• Manage recruitment and onboarding for beauty advisors.
• Maintain high standards in store operations and brand presentation.

Skills

Retail Acumen

People Management

Stakeholder Management

Coaching

Operational Skills & Management

Job description

Overview

ONE LUXE TEAM LEADER

L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L'Oréal, you\'ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what\'s possible. Are you ready to make an impact and be part of the journey?

L\'Oréal is looking for A One Luxe Solo Counter Manager. You will lead and develop your store to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will monitor the store\'s performance closely and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L\'Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.

Key Responsibilities

• Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience by coaching & feedback to ensure the team delivers exceptional customer service across all brands and touchpoints in the store.
• Embody Brand Excellence: Act as a L\'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers in the brands history, and offer tailored product knowledge, tips, and techniques across categories & beauty tech offerings.
• Foster Omni Experiences: Inform new and existing customers about upcoming instore events, promotions, and brand activations; represent L\'Oréal Luxe brands and share expertise on internal and external social media per guidelines.

Driving Retail Performance

• Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass store targets and KPIs, driving long-term growth and profitability; identify risks and opportunities to maximize results.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations to create memorable experiences and generate excitement for L\'Oréal Luxe brands.
• Driving Innovation and New Business: Generate ideas and implement strategies to drive new business growth, leveraging product launches and brand anniversaries.
• Cultivating Client Loyalty: Build and maintain a loyal VIP customer base, fostering long-term relationships and repeat business.

People Management and Development

• Talent Acquisition: Lead recruitment for Beauty Advisors to build a high-performing team.
• Team Onboarding and Training: Lead onboarding and provide comprehensive training on the L\'Oréal Luxe portfolio; drive continuous development.
• Performance Monitoring and Feedback: Provide regular coaching and feedback on productivity, service levels, product knowledge, and selling skills.
• Performance Management: Track performance, address underperformance, and implement improvement strategies.
• Employee Relations: Address HR issues within the team to maintain a positive work environment.

Operational Excellence

• Maintaining Counter Standards: Ensure Brand VM guidelines are followed and maintain a high-end luxury retail environment; uphold hygiene and housekeeping standards.
• Teamwork and Training: Participate in team efforts and complete required training to maintain up-to-date product knowledge.
• Administrative Responsibilities: Complete daily/weekly administrative tasks using platforms (Tamigo/One Retail).
• Stock & Operations: Maintain adequate stock levels and manage tester & PLV, including top performing SKUs.

Deliverables / Outcomes

• Achievement of Retail Targets
• Engaged High Performance Team
• Exceptional Consumer Experience
• Development of Team

Key Skills

• Retail Acumen
• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

Key Stakeholders

• Retail Area Manager
• Education/Training
• Store/Department Manager
• BA Experience

Benefits and Rewards

Be Rewarded, Be Valued, Be L\'Oréal

Join L\'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L\'Oréal brands at our exclusive staff shop.
• Generous Time Off: 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Discounted dental insurance and access to resources for mental health and financial well-being.
• Referral Bonus Program: Refer talented individuals to join our team and earn bonuses.
• Sustainability Initiatives: Be part of a company committed to sustainability and the L\'Or\'éal for the Future initiatives.

At L\'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That\'s the beauty of L\'Oréal.