L'Oréal Luxe Multi-Brand Assistant Manager, Selfridges Birmingham (37.5 Hours)

L'Oréal; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global beauty company is seeking a Store Manager to deliver a world-class consumer experience in Birmingham. The position involves leading a high-performance team, exceeding retail targets, and acting as a brand ambassador for luxury beauty products. The ideal candidate will thrive in a dynamic retail environment and possess strong management skills. Benefits include competitive salary, exclusive product perks, and generous time off.

Benefits

Competitive Compensation

Exclusive Product Perks

Generous Time Off

Health and Wellness Benefits

Referral Bonus Program

Sustainability Initiatives

Qualifications

• Proven experience in leading retail teams to exceed performance targets.
• Strong interpersonal skills for effective team and customer engagement.
• Ability to drive sales through innovative retail strategies.

Responsibilities

• Lead a high-performance team focused on delivering exceptional retail experiences.
• Develop and execute strategies to meet retail targets and KPIs.
• Recruit, train, and manage staff to foster a culture of excellence.

Skills

Retail Acumen

People Management

Stakeholder Management

Coaching

Operational Skills & Management

Job description

Overview

ONE LUXE ASSISTANT STORE MANAGER

L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?

L’Oréal is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will closely monitor the store’s performance and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.

Responsibilities

Key Responsibilities

• Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience by coaching and providing feedback so the team delivers exceptional customer service across all brands and touchpoints in the store.
• Brand Excellence: Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Demonstrate products confidently, immerse customers in the brands’ history, and offer tailored product knowledge, tips, and techniques to meet customer needs, including services across categories and beauty tech offerings.
• Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations, and represent L’Oréal Luxe brands on internal and external social platforms in line with company guidelines.

Driving Retail Performance

• Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass store retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and activations that create memorable customer experiences and generate excitement for L’Oréal Luxe brands to drive growth for the store portfolio.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, focusing on product launches and brand anniversaries to maximize impact.
• Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.

People Management and Development

• Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
• Team Onboarding and Training: Lead onboarding for new team members with comprehensive training that immerses them in the L’Oréal Luxe brand portfolio and sets them up for success. Drive continuous development to enhance performance and maximize team effectiveness.
• Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
• Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
• Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.

Operational Excellence

• Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented and embody the luxury retail environment. Uphold the highest standards of hygiene and housekeeping, maintaining a clean, organized, and inviting counter environment.
• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).

Stock & Operations

Ensure adequate stock levels are maintained with a good level of stock in trade of top performing SKUs, as well as tester and PLV management.

Deliverables/Outcomes

• Achievement of Retail Targets
• Exceptional consumer experience
• Engaged High performance Team
• Development of Team

Key Skills

• Retail Acumen
• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

Key Stakeholders

• Retail Area Manager
• Education/Training
• Store/Department Manager
• BA Experience

Benefits and Rewards

Be Rewarded, Be Valued, Be LOréal. Join L’Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being.

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Access to an incredible selection of products from over 35 renowned L’Oréal brands at our exclusive staff shop.
• Generous Time Off: 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Discounted dental insurance and access to additional support resources for mental health and financial well-being.
• Referral Bonus Program: Earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives: Be part of a company committed to sustainability and positive impact through our L’Oréal for the Future initiatives.

Closing

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. We are committed to inclusive employment practices regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. We welcome difference – different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.