Knowledge Management Specialist – ITIL & Service Delivery

Northgate Public Services; Tees Valley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology solutions provider in Tees Valley is seeking a Knowledge Analyst / Document Service Administrator. This role involves ensuring the accuracy of Knowledge Management processes and improving IT capabilities. Ideal candidates should possess strong ITIL knowledge and interpersonal skills. This position offers a competitive benefits package, including private medical cover and a generous pension plan.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Access to LinkedIn Learning

Qualifications

• Proven experience in ITIL roles with Service Management processes.
• Outstanding verbal and written communication abilities.
• Proactive and adaptable while working under pressure.

Responsibilities

• Manage and review Knowledge Articles for relevance and accuracy.
• Promote Knowledge Management activities within the business.
• Provide guidance on the correct usage of the Knowledge Management System.

Skills

Experience of working within an ITIL role

Excellent interpersonal and communication skills

Self-motivated

Flexibility in approach

Ability to work under pressure

Excellent customer facing and influencing skills

Ability to make decisions and take ownership

Experience of using a Service Management Tool

Excellent knowledge of MS Excel

Education

ITIL Foundation Accreditation

Tools

Ivanti

Job description

A technology solutions provider in Tees Valley is seeking a Knowledge Analyst / Document Service Administrator. This role involves ensuring the accuracy of Knowledge Management processes and improving IT capabilities. Ideal candidates should possess strong ITIL knowledge and interpersonal skills. This position offers a competitive benefits package, including private medical cover and a generous pension plan.