Knowledge & Expertise Coordinator EMEA

Ashurst; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading international law firm is seeking a Service Management Coordinator to provide efficient workflow management and administrative support. This full-time, permanent role involves acting as the main contact for internal and external inquiries, managing diverse tasks, and ensuring effective coordination within the function. Candidates should have strong organisational and communication skills, and flexibility to adapt to changing priorities. The role offers hybrid working, based in London or Glasgow.

Benefits

Competitive remuneration

Flexible working

Corporate health plans

Global professional development offering

Diversity and inclusion programmes

Qualifications

• Previous experience in a workflow or administrative role in a law firm or corporate environment (desirable).
• Ability to communicate clearly and professionally with team members and stakeholders.
• Strong attention to detail and analytical skills.

Responsibilities

• Provide efficient workflow management and administrative support for the Knowledge & Expertise function.
• Act as the primary point of contact for internal and external queries.
• Manage diverse on-demand tasks and provide critical administrative support.
• Engage with clients to triage service requests and connect them with specialist resources.

Skills

Organisational skills

Time management

Communication skills

Flexibility

Job description

The Opportunity:

An exciting opportunity exists in our global Knowledge and Expertise (K&E) function for a Service Management Coordinator to provide efficient and effective workflow management and administrative support for the Knowledge & Expertise function, acting as the central contact point for internal and external queries and requests.

K&E's work and responsibilities go to the heart of Ashurst's 2027 strategy. Our specialists across the firm empower our legal teams with insights, skills and tools so that they can deliver exceptional client service across the globe. They:

• equip our practice areas with high-quality research and thought leadership, and develop and maintain our legal knowledge and information resources;
• enable our lawyers to achieve practice excellence through legal learning programmes and mentoring;
• enhance our legal teams' work and client delivery by implementing next-generation tools and technologies, and by driving consistency in our legal documents and processes.

This is a new, vitally important role, that enables K&E to provide a globally consistent and high-quality service offering to the firm and its clients.

The role will report to K&E's Programme Manager and work closely with all members of the K&E Senior Leadership Team, and the Service Management Coordinator in APAC.

The role will be the primary point of contact for K&E in EMEA, engaging with both internal and external clients to address their queries, triage service requests and connect them with specialist resources within the function.

The role will be responsible for managing a diverse range of on-demand tasks from the team's leadership, providing critical administrative support to enable the progression of projects and activities and ensuring efficient coordination within the function.

The role requires strong organisational skills, basic data management and analysis skills, attention to detail, and the ability to communicate effectively with team members and external stakeholders.

This is a full-time, permanent role that can be based in either our London or Glasgow office with hybrid working.

More information can be found in the job description attached to the role on our careers site.

About you:

The successful candidate will have:

• Previous experience in a workflow or administrative role in a law firm, other professional services or corporate environment. (Desirable but not essential)
• Excellent coordination and organisational skills.
• Strong time management skills to prioritise tasks effectively.
• Ability to communicate clearly and professionally with team members and stakeholders.
• Flexibility to adapt to changing priorities and work environments.

What makes Ashurst a great place to work?

We offer you all the things you should expect from an international law firm, some of which include:

• competitive remuneration with the flexibility to reward high performance;
• flexible working;
• corporate health plans;
• a global professional development offering for all employees; and
• an industry-leading programme that celebrates diversity and inclusion.

We are committed to delivering positive impacts to our communities through our Social Impact programme.

We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.

Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.