Keyholder (24 Hours)

SPACE NK; Winchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading beauty retailer in Winchester is seeking a Keyholder to enhance customer experience and maximize sales. This role involves delivering exceptional service, leading a high-performing team, and analyzing performance metrics. Candidates should have strong communication skills, a customer-first approach, and be solution-minded. Join a company that values integrity, team motivation, and operational excellence while contributing to a thriving community focused on beauty discovery.

Qualifications

• Proven ability to enhance customer experience and lead a team.
• Experience in analyzing commercial reports to identify business opportunities.
• Strong prioritization and organizational skills essential.

Responsibilities

• Exceed sales targets while delivering a 'customer first' experience.
• Provide product training and unbiased customer advice.
• Conduct weekly, monthly, and yearly performance reviews.

Skills

Customer service focus

Team leadership

Organizational skills

Problem-solving

Communication skills

Job description

If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary‑pushing beauty brands, we are the go‑to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Keyholder Overview

The Keyholder's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

About you

• Able to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate their team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Strong prioritising, organisational and communication skills
• Values honesty and integrity in working relationships
• Able to manage change
• Flexible to meet rapidly changing priorities and deadlines
• Solution minded, uses initiative to positively solve problems

Role Responsibilities

• Delivering a 'customer first' experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
• Supporting the team with product training and knowledge to deliver unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicating clearly and concisely with all internal and external business partners to drive business opportunities
• Confidently analysing business reports to review weekly, monthly and yearly performance
• Creating an inclusive, welcoming and approachable environment for employees to thrive in
• Observing and communicating any performance related feedback in a timely manner to management team
• Leading, motivating and inspiring the team – be a role model!
• Ensuring the store is maintained in line with Company policy and procedure

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.