Key Account Manager

NWF Group; Nantwich; On-site; GBP 30,000; Full time

Job summary

A leading logistics company in Nantwich is seeking a Key Account Manager to enhance customer service management. The ideal candidate will lead a team, conduct KPI reviews, and build strong customer relationships while fostering continuous improvement. Competitive salary and various employee benefits are offered.

Benefits

33 days holiday including bank holidays

Extensive progression opportunities

Funded accredited courses

Discounts across various services

Company pension and life assurance

Free on-site parking

Qualifications

• Previous experience of working with high profile contracts would be advantageous.
• Ability and willingness to strive for continuous improvement.
• Proactive with the ability to prioritise own workload.

Responsibilities

• Lead monthly and quarterly KPI review meetings with assigned customers.
• Build and maintain excellent customer relationships.
• Lead and mentor a team of Key Account Executives.

Skills

Strong communication skills

Process driven

Team player

Innovative approach

Computer literate, knowledge of SAP

Job description

Job Advert

The Key Account Manager will work closely with the Customer Service Manager assisting with the service management of larger customer accounts. In addition to having customer focused responsibilities, you will also act as first line support for Key Account Executives across the department providing daily support, mentoring and coaching.

Why Boughey?

• £29,784.51 per annum
• Monday to Friday 8.30am to 5pm
• 33 days holiday incl bank holidays plus the option to buy more
• Extensive progression opportunities across the wider group that has 2 other businesses
• Extensive training opportunities with funded accredited courses
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
• Medicash
• Long service awards
• The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on‑site parking

Day to Day

• Lead monthly and quarterly KPI review meetings with assigned customers, as required
• Support other activities such as Audits and stock takes
• Build and maintain excellent customer relationships with clients to develop a constantly improving service
• Assist the Customer Service Manager by holding regular customer reviews and providing clear business and operational reports with supporting analysis
• Ensure all operational performance standards are met, monitored, and maintained in accordance with contractual service level agreements and KPI’s
• Maximise the weekly, monthly, and annual performance of Customers service levels
• Lead and mentor a team of Key Account Executives, providing first line support where required

What will you bring?

• Previous experience of working with high profile contracts would be advantageous
• Process driven, have the ability and willingness to strive for continuous improvement and conduct RCA
• Possess strong communication skills both written and verbal at all levels
• Computer literate – knowledge of SAP would be advantageous
• Proactive with the ability to prioritise own workload and work on initiative
• A team player, who is motivated and can remain calm under pressure
• Innovative approach, forward thinking, able to think ‘outside the box’ and generate new opportunities for improvement
• Flexible approach and be willing to carry out varied tasks positively, reliably and if required out of the normal office hours to ensure a satisfactory resolution

Who are Boughey?

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes Boughey Distribution different? We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60‑year heritage we are committed to on‑going investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.