Key Account Manager

Arvato; Greater London; On-site; GBP 39,000 - 47,000; Full time

Job summary

A leading service provider in Greater London is looking for an experienced Key Account Manager. This role involves managing client relationships from inception to delivery, ensuring alignment with business objectives. Candidates should have a proven track record in customer account management, strong strategic thinking capabilities, and exceptional communication skills. The position offers a competitive salary and generous benefits, including a pension contribution and employee discount scheme.

Benefits

25 days annual leave plus 8 bank holidays

Pension contribution

Life assurance policy

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Qualifications

• Proven track record in customer account management.
• Strong business acumen and strategic thinking abilities.
• Exceptional verbal and written communication skills.

Responsibilities

• Take commercial ownership of client relationships.
• Monitor service delivery and operations.
• Lead monthly and quarterly business reviews.

Skills

Customer account management

Strategic thinking

Communication skills

Leadership experience

Project management

Job description

Company description

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world

Job description

Salary : Up to £47,000.00

Location : Hams Hall

Hours : 40 hours per week, Monday to Friday

We are seeking an experienced and proactive Key Account Manager to take ownership of client relationships from inception to successful delivery, ensuring alignment with their business objectives and driving profitability. The ideal candidate will demonstrate exceptional leadership, strategic thinking, and a strong commitment to customer satisfaction.

Your Tasks

• Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability align with financial targets
• Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance, and client satisfaction surveys
• Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed
• Collaborate with internal stakeholders to support project management for new business introductions or client projects
• Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions
• Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed
• Manage and resolve account escalations in a timely manner
• Lead and develop a high-performing team dedicated to client success

Your Profile

• Proven track record in customer account management, with a focus on resolving complaints and improving solutions
• Strong business acumen and strategic thinking abilities
• Exceptional communication skills, both verbal and written
• Demonstrated leadership experience, with a track record of developing and motivating teams
• Customer-centric mindset with a passion for building and maintaining relationships
• Proficiency in project management and problem-solving

We Offer

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free car parking