Key Account Director

Mercia Group; Hednesford; Hybrid; GBP 100,000; Full time

Job summary

A leading information provider in the UK seeks a Key Account Director to manage and grow relationships with major clients and strategic partners. The successful candidate will play a crucial role in driving revenue growth, leading a small team, and influencing sales strategies. The position requires proven experience in the accountancy sector, strong commercial acumen, and exceptional relationship management skills. With a competitive package and a hybrid working environment, this is an opportunity to shape the future of accountancy partnerships.

Benefits

Hybrid working

Life Assurance

Private Healthcare

Additional Holiday Purchase

Health Cash Plan

Subsidised Gym Memberships

Discount Vouchers

Access to Wellbeing Resources

Qualifications

• Proven experience in sales management, ideally within the accountancy sector.
• Exceptional ability to manage high-value client relationships.
• Track record of negotiating successful deals and stakeholder management.

Responsibilities

• Manage and grow relationships with largest clients and strategic partners.
• Collaborate with Senior Leadership Team and sales to build partnerships.
• Identify opportunities for account growth while ensuring client retention.

Skills

Relationship management

Commercial acumen

Strategic thinking

Solution selling

Team leadership

Tools

Salesforce

Zoom

MS Teams

Job description

Key Account Director

Location : Home-based with UK travel

Salary : Package of £100k+ (including base salary, commission, and car allowance)

Contract Type : Full Time, Permanent

What We Can Offer You :

Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers, and Access to Wellbeing Resources!

Why Do We Want You

Mercia Group, part of Wilmington Plc are looking for a high-performing, commercially-minded individual to manage and grow relationships with our largest clients and strategic partners.

This is a high-impact role with accountability for over £8m in revenues, requiring strategic thinking, strong commercial acumen, and the ability to inspire and lead a team.

Please note : To complete your application, you will be redirected to Wilmington Plc’s career site.

At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

Main Purpose of the Role :

Your role will be to manage and grow relationships with our largest clients and strategic partners, including top accountancy firms, group heads, and key industry partners such as software providers and training organisations.

You will proactively manage accounts, identify opportunities, and ensure strong client retention, while collaborating with the Senior Leadership Team, sales, and marketing to build a pipeline of new strategic partnerships.

Staying close to clients’ businesses, you will provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio.

Key Tasks and Responsibilities :

• Drive growth and retention of revenues within your portfolio.
• Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy.
• Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners.
• Form and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education).
• Manage your time and workload efficiently to meet activity targets; proficiently use tools such as Zoom, MS Teams, and maintain accurate CRM records.
• Line manage and support a small team ofКолл Account Managers.
• Prioritise and target activities within your portfolio to maximise account potential.
• Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary.
• Build and maintain a pipeline of opportunities that grows year on year.
• Collaborate with the product division on new solutions, pricing, and go-to-market materials.
• Support the wider sales team in commercial negotiations, proposals, and client contracting.
• Acccontrolacy capture and record client and partner interactions in Salesforce and other systems.
• Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention / win).
• Build internal networks to leverage expertise across Mercia.
• Log client feedback, requests, and insights with the Product Department.

What’s the Best Thing About This Role

You will be at the heart of Mercia’s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy.

What’s the Most Challenging Thing About This Role Mous

Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands.

What We’re Looking For

• Build and maintain strong relationships across all departments and divisions, acting as a trusted, high-profile point of contact within the organisation.
• Stay ‘on the pulse’ of the business, identifying opportunities for strategic partnerships to drive growth.
• Positive, diligent, and focused on commercial growth through client need identification and problem-solving.
• Strong team player, willing to share best practices and support colleagues.
• Demonstrates sales ‘role model’ behaviour and inspires the wider sales team.
• Able to travel across the UK (and occasionally further afield); attend regular internal meetings in Leicester and London.

To be successful in this role, it would be great if you have :

• Previous sales experience in the accountancy industry.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

gebenus

Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK）」 with high-quality training, content, and resources. By joining our team, you’ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth.

Find What You’re Looking For

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support and fair rewards.

Click on "APPLY" today