Junior Service Designer

Ubisoft Entertainment; Newcastle upon Tyne; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading gaming company in Newcastle upon Tyne is seeking a Junior Service Designer to help shape player experiences through service design. The role involves collaborating with cross-functional teams to develop end-to-end services that enhance player satisfaction. Candidates should possess strong organizational and communication skills, with a keen interest in service design. This position offers hybrid working opportunities and a competitive salary, alongside perks like private health insurance and a personal performance bonus.

Benefits

Personal performance bonus

Private Health Insurance

Life Assurance

Long Term Disability Insurance

Pension

Video game discounts

25 days of holiday

Qualifications

• Genuine interest in service design and player experience.
• Strong organizational skills and attention to detail.
• Great communication and collaboration skills.

Responsibilities

• Support discovery of new service opportunities.
• Help create compelling service design concepts.
• Collaborate to refine and validate service designs.
• Assist in developing processes and documentation.

Skills

Service design interest

Strong organizational skills

Communication skills

Analytical thinking

Creative thinking

Job description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

Job Description

Are you passionate about video games and curious about how great player experiences are supported behind the scenes? Do you love solving problems and want to develop your skills in service design? If so, this could be the perfect opportunity to start your journey.
As a Junior Service Designer, you’ll help shape how our services come to life — from concept to delivery. You’ll learn to explore the “why” behind player needs and operational challenges, and contribute to designing end-to-end services that balance player experience, efficiency, and scalability.
Working with experienced designers and cross-functional teams, you’ll gain hands-on experience with service design tools and frameworks, including ITIL principles, service blueprints, and value stream mapping. This is a role for someone bright, ambitious, and eager to grow — not someone who already knows it all.

What You’ll Do

Support the discovery of new service opportunities based on player demand and business priorities.
Help create clear and compelling service design concepts that show how player value will be delivered.
Collaborate with teams across Live Ops, Technology, and Player Experience to refine and validate service designs.
Assist in developing processes and documentation that translate design into delivery.
Learn to use service blueprints and ITIL principles to ensure nothing’s missed — from front-end experience to back-end support.
Contribute to the transition of new services into live operation and identify opportunities for improvement.

Qualifications

What We’re Looking For

• A genuine interest in service design and player experience.
• Strong organizational skills and attention to detail.
• Great communication and collaboration skills — you enjoy working with others to solve problems.
• Analytical and creative thinking — you can see the big picture and care about the details.
• A passion for games and curiosity about what makes great player experiences possible.

Bonus Points For

Exposure to journey mapping or process design.
Familiarity with ITIL principles or service blueprinting.
Experience in a live game or player support environment.

Additional Information

We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Please note that some roles are fully office-based and are not eligible for hybrid working.

With Ubisoft CRC, you will receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC
• 25days of holiday

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.