Junior Salesforce CRM Administrator and Data Executive

Law Business Research Limited; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A legal data company in London is seeking a Junior Salesforce CRM Administrator to support the daily operation of their CRM platform. The role includes system administration, data maintenance, and user support. The ideal candidate will have a strong interest in CRM and data management and be keen to develop their skills in a collaborative environment. This position offers opportunities for training towards Salesforce certifications and hybrid working arrangements.

Benefits

Training towards Salesforce certifications

Flexible working arrangements

Regular team events

Qualifications

• Strong interest in CRM technology and data management.
• Willingness to learn new technologies and processes.
• Basic understanding of CRM principles.

Responsibilities

• Support configuration of Salesforce and maintain user settings.
• Monitor and maintain CRM data integrity.
• Provide first-line user support and training.

Skills

Interest in data management

Attention to detail

Proficiency in Microsoft Excel

Good interpersonal skills

Tools

Salesforce Sales Cloud

Pardot

Google Sheets

Job description

Department: Business Operations

Employment Type: Full Time

Location: London

Reporting To: Sergio Otero Felipe

Description

As a Junior Salesforce CRM Administrator and Data Executive, you will play a key role in supporting the daily operation and improvement of our Salesforce CRM platform and its connected applications. This entry-level position is ideal for someone with a strong interest in CRM, data management, and process optimisation who is eager to develop their skills in a supportive and collaborative environment.

You will assist with system administration, data maintenance, user support, and the delivery of enhancements across Salesforce Sales Cloud, Pardot, and a suite of integrated tools. Working closely with the Data Services Manager and senior CRM team members, you will help ensure the accuracy of business-critical data, support adoption of best practices, and contribute to continuous improvement projects.

Key Responsibilities

Salesforce Administration

• Support configuration of Salesforce Sales Cloud and Account Engagement (Pardot), including custom fields, page layouts, flows, and dashboards.
• Maintain user roles, permissions, profiles, and security settings.
• Assist with managing integrations, including:
  • OwnBackup & Own Archive
  • Cvent
  • LinkedIn Sales Navigator & LinkedIn Ads
  • Cognism
  • ZoomInfo
  • Clari Suite (Copilot, Groove, Forecast & Insight, Capture)

Data Management & Quality

• Monitor and maintain CRM data integrity, deduplication, and completeness.
• Support data imports, exports, cleansing, and enrichment activities.
• Assist in implementing processes to improve data accuracy and usability.

User Support & Training

• Provide first-line support to Salesforce and Pardot users, troubleshooting issues and escalating as needed.
• Support user onboarding, training sessions, and development of guides and documentation.
• Encourage adoption of new tools and features across commercial teams.

Reporting & Insights

• Assist with creating and updating reports and dashboards to support business performance tracking.
• Help compile data for revenue, pipeline, and marketing performance metrics.

Process Improvement

• Gather user requirements to enhance Salesforce workflows and integrations.
• Collaborate with the Data Services Manager and senior administrators to test, implement, and document system changes.

Skills, Knowledge and Expertise

Essential

• Strong interest in data management, CRM technology, and supporting business users.
• Excellent attention to detail and accuracy when working with data.
• Proficiency in Microsoft Excel or Google Sheets.
• Willingness to learn and adapt to new technologies and processes.
• Good interpersonal skills and the ability to communicate effectively.

Desirable

• Basic experience with Salesforce CRM (Sales Cloud, Service Cloud, or Pardot/Account Engagement).
• Interest in pursuing the Salesforce Administrator (ADM-201) certification or already certified.
• Understanding of CRM principles and marketing automation concepts.
• Familiarity with any of the following systems/integrations:
  • OwnBackup or similar backup solutions
  • Cvent event management
  • LinkedIn Sales Navigator and Ads
  • Cognism and ZoomInfo
  • Clari tools (Copilot, Groove, Forecast, Capture)

Nice to have

• Exposure to the legal, professional services, or publishing industries.
• Experience working in a sales or marketing operations environment.

Benefits

• A collaborative and supportive environment with opportunities to grow your skills and advance your career in CRM and data management.
• Training and development towards Salesforce certifications.
• The chance to work with a modern technology stack supporting a global business.
• Hybrid working and flexible working arrangements.
• Regular team events and wellbeing initiatives.
• Competitive salary and benefits package.