Junior Researcher

Hargreaves Lansdown; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading investment platform is seeking a UX Research Assistant to support research activities, including planning and data collection. The ideal candidate has experience in UX research, strong curiosity, and good communication skills. This role is based in Bristol, offering a hybrid working pattern with great benefits including flexible working, private medical insurance, and wellness support.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible working options

Enhanced parental leave

Pension scheme up to 11% employer contribution

Private medical insurance

Qualifications

• Good UX research experience through internships or academic projects.
• Basic understanding of user-centered design and research techniques.

Responsibilities

• Assist with research study planning and documentation.
• Plan and execute small-scale research tasks independently.

Skills

UX research experience through internships

User-centered design knowledge

Curiosity and listening skills

Written and verbal communication skills

Familiarity with Figma and Google Analytics

Basic knowledge of accessibility

Tools

Figma

Google Analytics

UserTesting

Optimal Workshop

Lookback

Job description

Overview

Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!

HL is going through an exciting period of change, and Design and Research sits at the core of the biggest digital transformation the company has gone through - and we're reinventing ourselves to match the ambition. Our focus is simple: create seamless end-to-end experiences, powered by insight, that put our clients at the center. We're building a future-fit team of full-stack designers and researchers accountable for crafting intuitive, cohesive journeys, shaping strategy through evidence, bringing clarity to complexity, and championing real user needs. Overhauling our ways of working to drive greater efficiency, raise the effectiveness of what we deliver and enable opportunity for development and growth. Energised by a shared mission to unlock our collective potential and set a new standard for what design and research can achieve bringing our future vision to life.

What you’ll be doing

• Assisting with research study planning, logistics, participant recruitment, and documentation
• Planning and executing small scale research tasks independently – qual and quant
• Observing and supporting senior team members, developing confidence and learn new tools and methods
• Aid data collection through notetaking, tagging, and moderation
• Contributing to data analysis and insight development
• Helping maintain research repositories and tools
• Actively contributing to team ceremonies and research ops initiatives

About you

• UX research experience through internships, academic research, bootcamps, or side projects
• Good knowledge of user-centered design and common research techniques
• Strong curiosity, listening skills, and eagerness to learn
• Good written and verbal communication
• Familiar with tools such as Figma, Google Analytics, UserTesting, Optimal Workshop, Lookback, or similar
• Basic knowledge of accessibility and inclusive design

Working schedule

This role is based in our Bristol head office (BS1 5HL) and we offer a hybrid working pattern, with a minimum of two days in the office per week.

Why us?

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We\'re steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What\'s on offer?

• Discretionary annual bonus * and annual pay review
• 25 days * holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday **
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

* dependant on role level

** only available to select during our annual benefits window, in November each year

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.